Know how you’re performing at every point in the patient journey and protect your practice’s reputation across channels.
Monitor and maximize your organization’s reputation for the greatest impact on your practice’s bottom line with instant access to patient feedback from email, surveys, social media, ratings, reviews, and messaging platforms and respond seamlessly across multiple channels.
Harness AI to uncover actionable insights, improve patient experiences, resolve patient problems in real time, and boost KPIs.
No more manually analyzing patient comments. With Medallia’s AI-powered platform, your healthcare practice can unlock valuable learnings and pinpoint opportunities to reduce friction, improve operational efficiencies, and drive patient satisfaction and loyalty — instantly.