Meet the Unified Member Experience Designed for Credit Unions

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The Tools You Need to Win Member Loyalty

Building on Medallia’s depth of experience as the exclusive technology partner and platform for the leading credit union service organization Member Loyalty Group and its 140+ participating credit unions, this complete member feedback solution from Medallia Go empowers credit unions to:

Elevate the entire member experience
Increase member retention and share of wallet
Stay ahead of the competition with built-in industry benchmarking
Predict members’ most likely behavior

Understand and Optimize the Complete Member Experience

See how you’re performing at every point in the member lifecycle
Get instant access to key customer feedback from email, surveys, social media, ratings, reviews, and messaging platforms and respond seamlessly across multiple channels.

Harness AI to uncover actionable insights, improve member experiences, and increase member retention
No more manually analyzing member comments. With Medallia’s AI-powered platform, your credit union can unlock valuable learnings and pinpoint opportunities to drive loyalty — instantly.

Track Your Performance Against Your Peers

See how your member satisfaction scores and experiences stack up against the rest and gain an advantage with Medallia Go’s built-in industry benchmarking.

Set Your Team Up for Success with a Powerful Suite of Tools

Enable your credit union employees to make smarter, faster, and more effective decisions with personalized automatic alerts, dashboards, and reporting as well as built-in follow-up workflows to identify at-risk customers, close the loop, and address systemic issues to improve experiences across the board.