Medallia Connect: Zurich

Date:  8 November, 2023
Time: 12:30  - 17:00 + apéritif
Venue: Widder Hotel

Join us at Medallia Connect: Zurich

Secure your spot for an exciting event in Zurich on 8 November. Gain valuable insights, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don't miss this opportunity to network and connect with your peers.

We look forward to welcoming you to this inspiring event!



Arrival and light networking lunch


Official welcome

Gerhard Raffling, VP NCEE Medallia


Global Voices of Experience

2023 Deep dive on the current state of play in Customer and Employee Experience

Martin Fenboeck, Senior Client Director & Regional Division Leader Ipsos in Switzerland


Driving business impact through insights

Great CX that delivers positive business impact requires a deep understanding of customer needs and behaviors and what delights them

Clairy Moraitou, Group Head of Customer, Market & Brand Insights Zurich Insurance


Customer Story - MSC Cruises

Marco Ottaviani, Head of CRM and Customer Activation MSC Cruises


Global roll-out of CX measurement REX

Learnings and pitfalls of launching a CX measurement program with a fully integrated solution

Frida Wang, Global Customer Experience – CX Measurement Lead Hilti


Coffee break


Masterclass: Proving the Value of CX

How to prove the financial value of extraordinary customer experiences

Anna Steinhage, Insights Director Medallia


Best practice session: Generative AI in CX

How AI can help you deliver better CX outcomes and how Medallia solutions can support this

Dirk Bettels, Senior Solutions Consultant Medallia


Holistic customer focus

We all need to think more broadly about the customer experience

Cyrill Luchsinger, CX Influencer


Closing remarks

Gerhard Raffling, VP NCEE Medallia

17:15 - 19:00


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