Medallia Connect: Zurich

Date:  8 November, 2023
Time: 12:30  - 17:00 + apéritif
Venue: Widder Hotel

Join us at Medallia Connect: Zurich

Secure your spot for an exciting event in Zurich on 8 November. Gain valuable insights, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don't miss this opportunity to network and connect with your peers.

We look forward to welcoming you to this inspiring event!

Agenda

12:30

Arrival and light networking lunch

13:30

Official welcome

Gerhard Raffling, VP NCEE Medallia

13:40

Global Voices of Experience

2023 Deep dive on the current state of play in Customer and Employee Experience

Martin Fenboeck, Senior Client Director & Regional Division Leader Ipsos in Switzerland

14:00

Driving business impact through insights

Great CX that delivers positive business impact requires a deep understanding of customer needs and behaviors and what delights them

Clairy Moraitou, Group Head of Customer, Market & Brand Insights Zurich Insurance

14:30

Customer Story - MSC Cruises

Marco Ottaviani, Head of CRM and Customer Activation MSC Cruises

15:00

Global roll-out of CX measurement REX

Learnings and pitfalls of launching a CX measurement program with a fully integrated solution

Frida Wang, Global Customer Experience – CX Measurement Lead Hilti

15:30

Coffee break

16:00

Masterclass: Proving the Value of CX

How to prove the financial value of extraordinary customer experiences

Anna Steinhage, Insights Director Medallia

16:30

Best practice session: Generative AI in CX

How AI can help you deliver better CX outcomes and how Medallia solutions can support this

Dirk Bettels, Senior Solutions Consultant Medallia

16:50

Holistic customer focus

We all need to think more broadly about the customer experience

Cyrill Luchsinger, CX Influencer

17:00

Closing remarks

Gerhard Raffling, VP NCEE Medallia

17:15 - 19:00

Aperitif

February 5 - 7, 2024 | The Wynn, Las Vegas

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