Medallia Connect: Sydney

Date: 15 November 2023
Time: 7:30am to 9:30am AEDT
Venue: Doltone House (Jones Bay Wharf) - Tribute Museum

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Join us at Medallia Connect: Sydney

Secure your place among fellow CX and digital leaders from Australia's most prominent brands as we delve into the future of CX.

Discover how brands can harness the latest orchestration technology, advanced signal capture, and the latest AI advancements to understand a customer’s intent and personalise every experience.

On top of that, we are thrilled to announce that Coles Group will also be presenting how they're reshaping their digital experience strategy.

This is an opportunity you don't want to miss!

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07:30 - 08:00

Registration and Networking Breakfast

08:00 - 08:30

The Future of CX: Personalising Every Experience

(Adam Maine, Country Manager ANZ, Medallia)

08:30 - 09:00

Reshaping Coles’ Digital Experience Strategy 

(Alice Moncrieff, General Manager - Digital Product, Coles Group)

09:00 - 09:25

Showcase: Turning Customer Signals into Personalised Experiences

(Jake Pilgrim, Director, Solution Consulting ANZ, Medallia)

09:25 - 09:30

Closing Remarks


Alice Moncrieff

General Manager - Digital Product, Coles Group

Adam Maine

Country Manager ANZ, Medallia

Jake Pilgrim

Director, Solution Consulting ANZ, Medallia


Doltone House (Jones Bay Wharf) - Tribute Museum

Ground Floor, 26-32 Pirrama Road Pyrmont NSW 2009

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