Join us at Medallia Connect: London
Secure your spot today and join us at the Medallia Connect London event on November 2. Be prepared to gain valuable insights, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don't miss this opportunity to network and connect with your peers.
We look forward to welcoming you to this inspiring event!
Agenda
9.00-10.00am
Registration and light breakfast
10.00 - 10.30am
Kick off and Welcome, Why the Future is Experience
10.30 -11.15am
Experience 2024 - key trends to watch and the role of AI with special guest speaker, Joana de Quintanilha, Vice President, Principal Analyst, Forrester
11.15 - 11.45am
Driving a CX culture
11.45 - 12.15pm
CX Central - Experience now, next and beyond
12.30 - 2.00pm
Networking Lunch
2.00 -2.30pm
Level up your frontlines
2.30 -3.00pm
Next Gen Employee Experiences
3.00pm - 3.30pm
Disrupting through Digital
3.30pm - 4.00pm
The Future of VOC
4.15 - 4.30pm
Wrap and closing
4.30 - 5.30pm
Networking reception
Eduardo Crespo
Senior Vice President and GM, UK&I, Middle East and South Europe, Medallia
Amanda Riches
Senior Director, EMEA XP Consulting, Medallia
Eleanor Telling
Principal XP Consultant, Professional Services, Medallia
Hayley Ward
Director of User Research and Insight, Deliveroo
Ben Riding
Head of Marketplace & Experience Insights, Deliveroo
Joana de Quintanilha
Vice President, Principal Analyst, Forrester
Andrew Clayton
Group Head Of Customer Experience, Close Brothers
Dip Shah
Global Head of Conversion Science and User Behaviour, Nissan Motor Corporation
Experience 101
Platform
Company
Resources
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