Medallia Connect: London

Date: 2nd November, 2023
Time: 09:00 - 17:30 GMT
Venue: Ironmongers' Hall

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Join us at Medallia Connect: London

Secure your spot today and join us at the Medallia Connect London event on November 2. Be prepared to gain valuable insights, engage in meaningful discussions and leave with actionable takeaways to enhance your customer experience strategies. Don't miss this opportunity to network and connect with your peers.

We look forward to welcoming you to this inspiring event!



Registration and light breakfast

10.00 - 10.30am

Kick off and Welcome, Why the Future is Experience

10.30 -11.15am

Experience 2024 - key trends to watch and the role of AI with special guest speaker, Joana de Quintanilha, Vice President, Principal Analyst, Forrester

11.15 - 11.45am

Driving a CX culture

11.45 - 12.15pm

CX Central - Experience now, next and beyond

12.30 - 2.00pm

Networking Lunch

2.00 -2.30pm

Level up your frontlines

2.30 -3.00pm

Next Gen Employee Experiences

3.00pm - 3.30pm

Disrupting through Digital

3.30pm - 4.00pm

The Future of VOC

4.15 - 4.30pm

Wrap and closing

4.30 - 5.30pm

Networking reception
Eduardo Crespo

Senior Vice President and GM, UK&I, Middle East and South Europe, Medallia

Amanda Riches

Senior Director, EMEA XP Consulting, Medallia

Eleanor Telling

Principal XP Consultant, Professional Services, Medallia

Hayley Ward

Director of User Research and Insight, Deliveroo

Ben Riding

Head of Marketplace & Experience Insights, Deliveroo

Joana de Quintanilha

Vice President, Principal Analyst, Forrester

Andrew Clayton

Group Head Of Customer Experience, Close Brothers

Dip Shah

Global Head of Conversion Science and User Behaviour, Nissan Motor Corporation

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