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Learn From Experience Leaders

Best in class experience leaders giving practical advice. Brought to you in a self paced format.
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7-Eleven
Improving the Service Experience
Michelle Brigman, Director of Customer Experience
Alzheimer’s Society
Innovating with Diverse and Inclusive Voices
Simon Lord, Innovation Programme Manager
Atlassian
Conducting Virtual Video Research
Theresa Marwah, Technology Lead, Research Ops
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Atrium Health
Modernizing Healthcare Experience for Patients and Caregivers
Tom Laymon, Senior Vice President – Chief of Care, Delivery Operations

Liz Huggins, Assistant Vice President
Bank of America
Improving Processes for Teammates through the Power of Their Feedback
David Price, Academy Operations and Integration Manager
BT
Blazing a Trail in Employee Engagement Approach
Neynes Ladha, Digital Solutions Service and Improvement Director, BT
Canadian Automobile Association
Challenging the "Fake News" in Organizational Culture
Jeff Walker, Chief Strategy Officer
Capital One
Using AI to Help Customers
Anne Louise Mason, Consumer Intelligence
Cartier
Medallia Talks - Thomas Davis, Cartier
Thomas Davis, Global Operations Director, Cartier
Deliveroo & Zurich Insurance
Going Above and Beyond Customer Expectations in a Digital World
Clairy Moraitou, Global Head of Insights & Data Analytics, Zurich Insurance John White, Head of CX, Deliveroo
DICK’S Sporting Goods
Combining the Power of Medallia and Adobe Analytics to Optimize Digital Experiences
Brett Wilps, Senior E-Commerce Experience Analyst
Fidelity International
Creating a Culture of Customer Obsession
Stella Creasey, Head of Voice of the Client, Fidelity International
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Home Depot, Pizza Hut, Wyndham Hotels & Resorts
Go Contactless with Confidence
HP
Engineering Amazing Experiences
Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems
Inception Fertility
Transforming Hearts and Minds to Create Wow Experiences
Lisa Duran, Chief Experience Officer
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Johnson & Johnson
Making the Information Technology Experience Matter
Tara O’Brien, Director, Global Service Desk & Anthony Pacitti, Manager, End User Experience
LuxMed
Creating a Patient Centric Culture at LuxMed
Michal Dubno, CX Executive, LuxMed
Noodles & Company
Leading Through Change with Customer Insights
Stacey Pool, CMO
Northwestern Medicine
Driving Engagement in an Ever-Changing Landscape
Stratis Baheveolos, Vice President, Engagement
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PayPal, Portland General Electric, Aaron’s
Digital Disruption: Deliver the Online Experiences Your Customers Deserve
Premera
Tipping Point: Customer Experience and the Payer Industry
Steven Carleton, Vice President of Customer Experience
Rent-A-Center
Text Analytics: What Your Customers Are Really Telling You
Mark DeLembo, Director of Customer Experience
Sam’s Club
Using Self-Service to Drive Member Experience, Innovation & Business Impact
Tony Lee, Member Experience Insights
T-Mobile
Focused Feedback at the Speed of Business
Susanna Hadley, CCXP, Sr. Manager, Frontline Experience Program Management Operations
U.S. Department of Veterans Affairs
Utilizing the Voice of the Customer to Improve Patient Experience
Michael Renfrow, Deputy Director for Patient Experience
Vanguard
Investing in Digital to Drive Omni-channel Client Experience
Clark Hoober, Customer Experience Journey Owner
Verisure
In a Digital World, Being Human Unlocks Long-Term Growth
Holly Abbott, Group Customer Marketing Technology Manager, Verisure Clair Jefferies, Group Customer Marketing Director, Verisure
Vodafone & Santander
In Conversation with Vodafone and Santander
Gianluca Pasquali, Vodafone and Saj Arshad, Santander
XP Inc. Brazil
Building a CX Team
Guilherme Kolberg, Head of Customer Experience
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