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Learn From Experience Leaders

Best in class experience leaders giving practical advice. Brought to you in a self paced format.
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Michelle-Brigman_672x510
7-Eleven
Improving the Service Experience
Michelle Brigman, Director of Customer Experience
SimonLord_672x510
Alzheimer’s Society
Innovating with Diverse and Inclusive Voices
Simon Lord, Innovation Programme Manager
Theresa Marwah
Atlassian
Conducting Virtual Video Research
Theresa Marwah, Technology Lead, Research Ops
Ah_672x510
Atrium Health
Modernizing Healthcare Experience for Patients and Caregivers
Tom Laymon, Senior Vice President – Chief of Care, Delivery Operations

Liz Huggins, Assistant Vice President
David Price
Bank of America
Improving Processes for Teammates through the Power of Their Feedback
David Price, Academy Operations and Integration Manager
Jeff Walker
Canadian Automobile Association
Challenging the "Fake News" in Organizational Culture
Jeff Walker, Chief Strategy Officer
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Capital One
Using AI to Help Customers
Anne Louise Mason, Consumer Intelligence
Brett Wilps
DICK’S Sporting Goods
Combining the Power of Medallia and Adobe Analytics to Optimize Digital Experiences
Brett Wilps, Senior E-Commerce Experience Analyst
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Home Depot, Pizza Hut, Wyndham Hotels & Resorts
Go Contactless with Confidence
MikeNash_672x510
HP
Engineering Amazing Experiences
Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems
Lisa Duran
Inception Fertility
Transforming Hearts and Minds to Create Wow Experiences
Lisa Duran, Chief Experience Officer
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Johnson & Johnson
Making the Information Technology Experience Matter
Tara O’Brien, Director, Global Service Desk & Anthony Pacitti, Manager, End User Experience
StaceyPool_672x510
Noodles & Company
Leading Through Change with Customer Insights
Stacey Pool, CMO
StratisBahaveolos_672x510
Northwestern Medicine
Driving Engagement in an Ever-Changing Landscape
Stratis Baheveolos, Vice President, Engagement
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PayPal, Portland General Electric, Aaron’s
Digital Disruption: Deliver the Online Experiences Your Customers Deserve
StevenCarleton_672x510
Premera
Tipping Point: Customer Experience and the Payer Industry
Steven Carleton, Vice President of Customer Experience
MarkDeLembo_672x510
Rent-A-Center
Text Analytics: What Your Customers Are Really Telling You
Mark DeLembo, Director of Customer Experience
SusannaHadley_672x510
T-Mobile
Focused Feedback at the Speed of Business
Susanna Hadley, CCXP, Sr. Manager, Frontline Experience Program Management Operations
Michael Renfrow
U.S. Department of Veterans Affairs
Utilizing the Voice of the Customer to Improve Patient Experience
Michael Renfrow, Deputy Director for Patient Experience
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Vanguard
Investing in Digital to Drive Omni-channel Client Experience
Clark Hoober, Customer Experience Journey Owner
Guilherme Kolberg
XP Inc. Brazil
Building a CX Team
Guilherme Kolberg, Head of Customer Experience
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