Engage your guests during the defining moments of their stay
Enhance your guest experience and drive more on-property revenue with Medallia Zingle, the only messaging platform that integrates into SALT.
20 min
Reduction in call time per shift
1+ FTE
Saved per property (average)
Faster
Room readiness with checkout notifications
24%+
Total spend room & folio
27%+
Increase in food and beverage spend
13%+
Longer stay
Overview
IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment
See Zingle in Action!
AI powered automations help you stay connected across the guest journey. Eliminate manual work and discover limitless possibilities for Zingle workflows allowing your team to create triggers and actions that automate or facilitate hundreds of different experiences.
Engage guests before, during and after their stay.
Hilton guests will now be able to engage in real-time with on-property teams, in their preferred language and method of communication, including SMS text, in-app, web chat or social messaging apps such as WhatsApp.
Marry in-the-moment guest data and service recovery with the Hilton SALT program.
Leverage the only solution that gives you end to end reporting. Medallia’s Text Analytics engine automatically analyzes text feedback, so you can identify new trends, understand customer needs, and prioritize action.
Respond to requests more efficiently and create meaningful connections.
Utilize guest data pulled from your PMS to design a brand-differentiated service experience for each guest segment and increase RevPar, with Zingle’s integrations and advanced segmentation capabilities. (Group ID, Sports Team, Weddings, Floor, Wing, VIP...)
Meet with us
Fill out the form below to learn more about our Hilton partnership promotion with preferred pricing.
Your Medallia Zingle package will be customized to your hotel by property tier, message volume, implementation, training needs, and ongoing support.
Learn more about our Hilton partnership promotion with preferred pricing.
