Estudio de caso

How Schneider Electric is delighting customers through an outstanding digital experience

With a global presence and more than 135,000 employees working across 115 countries worldwide, Schneider Electric’s goal is to empower people and companies to make the most of energy and resources. Offering a vast range of products and solutions to both customers and prospects, se.com is a key part of Schneider’s customer journey.

La empresa reconoce que escuchar atentamente a los clientes es crucial para comprender sus necesidades, de modo que Schneider pueda ayudarles a encontrar la información de producto adecuada de forma fácil y eficaz. Con la complejidad global que supone tener sitios web en muchos países con productos diferentes en idiomas específicos, Schneider sabía que necesitaba deleitar a los clientes a través de una experiencia digital excepcional.

Read the case study and find out how Schneider uses Medallia to capture customer feedback signals across 80+ country websites, easily diagnosing and fixing problem areas and increasing Net Satisfaction Scores by 34 points within the first two years of launch.

Recursos relacionados