Medallia リーダーシップ・チーム

As a pioneer in experience management technology with over 40 years of leadership experience, Mark drives Medallia’s vision and execution as CEO. Most recently, he served as strategic advisor and chief business officer for Qualtrics following its Clarabridge acquisition. As CEO of Clarabridge, Mark pivoted the business into a conversational AI leader that sold to Qualtrics for $1.1 billion. Mark also served as CEO of Flexera Software and has been on the Board of the Nature Conservancy, Pace Harman, Bucknell University, and several Thoma Bravo portfolio companies. Early in his career he held leadership roles at IBM, Crossworlds Software, Deloitte Consulting, and Booz, Allen & Hamilton, and spent five years with the U.S. Navy.

Over a nearly 30-year career, Sid has amassed deep skills building companies and solutions based on customer experience, business intelligence, and AI-powered technologies. Sid was the Founder and served as CEO, Chairman, and Chief Strategy Officer at Clarabridge. He most recently served as Chief XM Strategy Officer at Qualtrics. He presently serves as Chairman at Prolific, a high-growth technology company that provides a platform for high-quality, human-derived AI and research models. He was a founding employee of MicroStrategy and founder/CEO of Claraview. He also held executive and management positions at Ernst & Young and Sprint. He holds a BS/MS in Electrical Engineering from MIT.

A seasoned financial executive, Bas most recently served as Chief Financial Officer at Therapy Brands, a healthcare software provider backed by KKR. Before that, he held CFO positions at Allego and Clarabridge. At Clarabridge, he played a pivotal role in the company's strategic growth, culminating in its acquisition by Qualtrics for $1.1 billion. Prior to Clarabridge, he was VP of Financial Planning and Analysis at Vocus, where he was instrumental in a highly successful IPO. His extensive experience spans nearly three decades across various finance roles, including finance management positions at Nexchange and WorldPort, and senior analyst roles at MCI/Verizon, showcasing his expertise in financial strategy, planning, and analysis.

Ram is a technology operating executive with 30+ years of experience in enterprise software. Most recently, he served as President of CareJourney, helping them rationalize their offerings and go-to-market strategy and introduce new innovative solutions while paving the way for profitability in a short span of time, leading to its acquisition. Prior to CareJourney, he served as CTO and SVP of Services at Clarabridge, helping scale their technology and services offerings to become best in class in conversational analytics before its acquisition by Qualtrics. Ram started his career as a founding engineer at MicroStrategy that pioneered the field of Business Intelligence and was a part of their growth from a three-person engineering team to 500+ spanning multiple locations and to $500M in revenue.

Jamie is a seasoned operations leader with over 15 years of experience in finance, operations, and corporate strategy. She most recently served as Chief Operating Officer at Emburse, where she led key operational initiatives to drive growth and efficiency. Prior to Emburse, Jamie held the role of Chief of Staff and Head of Corporate Development at Intelerad, where she played a pivotal role in the company’s recapitalization alongside TA Associates. Earlier in her career, Jamie was Senior Vice President of Operations at Mitratech, where she played an instrumental role in scaling the business through strategic acquisitions. Her expertise spans operations management, mergers and acquisitions, and financial strategy, positioning her as a strong driver of organizational growth and operational excellence.

Karl has spent his career representing technology companies both domestically and abroad for well over two decades. As General Counsel of Clarabridge, he served as the key lawyer/legal advisor on all major business transactions, including acquisitions, partnering arrangements, and joint ventures. His prior positions include being a Partner with Womble Bond Dickinson, an associate in the corporate group at Cooley LLP, and corporate team member at Kirkland & Ellis in London. Karl is an active member of the Virginia Bar, including serving on the Board and as the Chairman of the Business Law Section of the Bar for many years.

Medallia 、長年のセールスリーダーとしての経験を生かし、営業戦略、成長促進、顧客維持に注力。直近では、Cornerstone OnDemand社で最高営業責任者を務め、さまざまな地域や業界の顧客にCornerstoneのクラウドベースのソリューションを活用してもらうことで、成長イニシアチブを推進した。Cornerstone以前は、NintexのグローバルGo-To-Market担当プレジデント、SAP ConcurのグローバルGo-To-Market担当ゼネラルマネージャー兼シニアバイスプレジデントなどを歴任。

シモネッタは、Medallia でプロダクトとデザインを率いており、プロダクト、テクノロジー、カスタマーイネーブルメントのリーダーとして20年以上の経験を持つ。シモネッタは、Nokia、AWS、Twilioなどの新興企業から大手多国籍企業、アジアやヨーロッパでの国際的な任務まで、多様なキャリアを積んできました。Medallia の前は、Twilioでカスタマー・エクスペリエンス製品部門のGMを務めた。シモネッタは熱心なメンターであり、技術系女性のプロフェッショナル育成を熱烈に支援している。

Medallia 、20年以上の経験を生かし、ピープル・カルチャー部門を率いる。 2017年にMedallia に入社して以来、ピープル・カルチャー・チーム内の各機能を統括した後、チーフ・ピープル・オフィサーに就任。

Medallia に入社する以前は、ピープル・リーダーとして、シリコンバレー内の高成長SaaS環境からフォーチュン500企業まで、包括的な経験を積んできた。 カリフォルニア州立大学ヘイワード校で人的資源管理のMBAを取得。

ロバートは、Medallia の技術インフラの戦略と実行をリードしている。ロバートは、技術運用、クラウド運用、クラウドエンジニアリング、Dev Ops、QAの管理で20年以上の経験がある。Medallia の前は、ICE Mortgage Technology で最高技術責任者を務めていました。ロバートは、コラボレーションと品質に重点を置きながら、デジタル時代における顧客の成功を支援するために、自然言語処理などの次世代技術を取り入れることに情熱を注いでいる。

ジョディは、Medallia でクライアント・エクスペリエンス組織を率いている。この職務に就く前は、同社の業界ソリューション、顧客成功、顧客維持、顧客価値を高めるためのイニシアチブを成功に導いた。Medallia の前は、ハーレー・ダビッドソン・モーター・カンパニーでグローバル・ディーラー・トレーニング、カスタマー・エクスペリエンスの責任者を務めた。ジョディは博士号と法学博士号を持ち、10年以上政府の規制遵守弁護士として、また教授として活躍した。

ティムはMedallia のグローバルマーケティングチームを率いている。2019年にチームに加わって以来、マーケティングとオペレーションのさまざまな機能を率い、ブランド認知と需要創出を通じてMedallia'の市場リーダーシップを強化することに情熱を注いでいる。Medallia の前は、CallidusCloud でさまざまなマーケティングおよびリーダーシップの役割を担い、SAP による買収につながった。サンノゼ州立大学でマーケティングの学士号を取得。