Misurare Employee Experience: i 5 principali tipi di dati Employee Experience necessari

Every single day, employees run into obstacles that get in the way of them performing their best work. If left unaddressed by employers, these challenges can lead to burnout, increased turnover, and declines in customer satisfaction. Measuring employee experience on a continuous basis can help organizations understand how their people are doing at any moment in time and uncover opportunities to strengthen engagement and morale and drive key customer outcomes. 

With millions having already quit their jobs as part of the Great Resignation and 55% of workers considering doing so, getting a real-time pulse on key drivers of employee experience — and having strategies in place to react to changing sentiment in the moment — is of the utmost importance for employers looking to attract and retain top talent.

So how do you go about measuring employee experience, anyway? The first steps involve collecting and analyzing key employee experience data. In this blog we’ll walk you through the five most important types of employee experience data your company needs to track to truly measure employee experience effectively. 

5 Types of Employee Signals for Measuring Employee Experience

Right now, your people are telling you how they feel on the job, what their toughest challenges are, and how your company can provide more support. They do so by leaving breadcrumbs or clues — what our experts refer to as employee experience signals — in their daily flow of work. 

Questi segnali sono ciò che i dipendenti dicono della vostra azienda attraverso i dati di esperienza diretti e indiretti. Che si tratti dei ticket IT che inviano, dei modelli di utilizzo della PTO o del feedback che forniscono tramite sondaggi o valutazioni delle prestazioni. 

And when organizations pick up on these employee experience insights they can unlock critical information about employee engagement, well-being, and more and get a holistic view of how employees really feel. By first understanding the employee experience, organizations can begin improving it — helping recruit and retain the best employees and ultimately, driving business success. 

Here are the five types of employee experience data every organization should be gathering and acting upon.

#1: Dati sul ciclo di vita

Questa categoria comprende tre aree chiave: le operazioni con le persone, le interazioni con i dipendenti e i traguardi di performance e crescita.

Operazioni con le persone: 

• Interazioni con i reclutatori
• Assenteismo
• Ritardi e pause
• Tempo di produttività
• Violazioni e disciplina
• Dettagli sulla separazione

Interazioni: 

• Socializzazione e volontariato
• Feedback del formatore o del manager
• Interazioni di squadra
• Customer experience

Prestazioni e crescita: 

• Raggiungimento degli obiettivi
• Valutazioni delle prestazioni
• Apprendimento e crescita
• Promozioni e trasferimenti 

#2: Dati operativi e sulle strutture

Because employee experience encompasses so much more than simply the experience of interacting with HR, it’s important to assess the impact of your organization’s other departments and processes, including the effects operations and facilities can have on employee experience and engagement. Key areas to track include:

• Biglietti di servizio
• Ubicazione e contrassegno
• Dati sulle riunioni
• HRIS e dati demografici
• Compensi e benefici 

#3: feedback diretto

Direct signals are what your employees say about your company, as directly solicited via annual and pulse surveys, idea factories, social media conversations, and crowdsourcing. These are the types of direct feedback data sources your organization should be tapping into:

• Sondaggi sul coinvolgimento
• Messaggistica
• Voce
• Video
• Web
• App
• Riconoscimenti e premi 

#4: Feedback indiretto

Indirect signals are data that indicate how your employees feel about your organization, collected via channels that aren’t expressly designed for gathering feedback. Some examples include:

• Utilizzo di Slack o della posta elettronica
• I social media
• Feedback dei clienti
• Referral 

#5: Progettazione e cultura organizzativa

Per comprendere l'impatto della cultura organizzativa sui dipendenti, assicurarsi di acquisire i dati relativi a:

• Partecipazione all'evento
• Partecipazione a ERG o gruppi di affinità
• Azienda riprogettazione
• Cambio di manager o di squadra

Want to make sure you’re capturing all of your key employee experience data?

• Iniziate analizzando i percorsi e i cicli di vita dei vostri dipendenti. 
• Scoprire ogni punto di coinvolgimento importante e identificare i dati rilevanti generati in ogni fase
• Combine any employee data collected from your current voice of the employee or employee listening program with the five key employee experience signals detailed here

Turn your employee experience data into action. Download Medallia’s eBook, Harness the Power of Signals to Improve Employee Experience, and get expert insights on how to activate your signals to unleash your people’s full potential.