I migliori libri sull'esperienza dei dipendenti da leggere nel 2023

Transform your workplace with the best employee experience books to discover strategies to enhance engagement and productivity while attracting top talent.

Understanding and optimizing employee experience (EX) is a competitive advantage for brands, especially as recent trends of quiet quitting and rage applying continue amid market uncertainty.

Employees want to feel an organization values their talent and feedback, and investing in employee experience means you’re actively listening to and engaging with your workforce to make better decisions. By keeping a close watch on employee feedback, as well as satisfaction and sentiment, you’ll reduce burnout and turnover.

So, where should you begin? Maybe you’re building an employee experience program from scratch, or perhaps you just want to enrich what you know about EX. In either case, it’s time to read the best employee experience books.

Professionals throughout human resources (HR) and other areas of a business — including people operations, for example — can use the best EX books from management and operational leaders, industry experts, and award-winning academics to shape a fresh perspective on employee experience.

10 Must-Read Employee Experience Books to Add to Your Reading List

Offering the latest insights from top EX thought leaders, this list of books helps you and your team reap the benefits of employee experience, including achieving gains in productivity, engagement, and loyalty.

Here are the must-read EX books of 2023 to enhance your knowledge of employee experience.

Built for People: Transform Your Employee Experience Using Product Management Principles

• Autore: Jessica Zwaan
• Dove leggere: Amazon

Jessica Zwaan, Chief Operating Officer at Whereby, uses Built for People to walk HR professionals and business leaders through the process of transforming employee experience with a mindset rooted in product management. She explores employee listening and how to attract, engage, and retain top talent that drives business performance and outcomes.

In the book, Zwaan dives into the need for all organizations to develop “people-centered ways of working, evidence-based decision making, and a culture of continuous feedback and iteration.” Employee experience is an always-on effort just like product management, and Zwaan proves how true that is in Built for People.

Sondaggio sul coinvolgimento dei dipendenti: Sfatare i miti dell'indagine che compromettono i vostri risultati

• Autore: Mark Murphy
• Dove leggere: Amazon

Cercate un modo per rendere più efficaci i sondaggi sul coinvolgimento dei dipendenti della vostra azienda? In Employee Engagement Survey, Mark Murphy di Leadership IQ utilizza il suo background nella formazione e nella ricerca sulla leadership per rivelare le domande che le aziende dovrebbero e non dovrebbero porre. Spiega poi come tradurre i risultati dei sondaggi in informazioni utili che possono essere utilizzate per migliorare il coinvolgimento dei dipendenti.

Irresistibile: I sette segreti delle organizzazioni più durature al mondo incentrate sui dipendenti

• Autore: Josh Bersin
• Dove leggere: Amazon

Irresistible, written by legendary employee experience expert Josh Bersin, shares compelling answers to this question: What sets organizations with standout employee engagement apart from the rest?

Drawing upon decades of research on corporate talent, leadership, HR practices, and more than 100 studies involving thousands of employers, this book on our list of the best employee experience books to read explains how business leaders can create irresistible brands that achieve increases in customer satisfaction (CSAT), employee retention, and business agility.

Esperienza, Inc: Perché le aziende che scoprono lo scopo, creano connessione e celebrano le loro persone trionferanno

• Autore: Jill Popelka
• Dove leggere: Amazon

Jill Popelka, an executive at Snap, has over 25 years of experience leading large, global organizations through change. In addition to Snap, she’s had stints at SAP and Accenture. It’s safe to say Popelka knows what it takes to guide an organization’s people and culture to succeed.

In Experience, Inc., Popelka draws upon her experience as well as insights from other global thought leaders to walk readers through the process of laying the foundation for a great employee experience, one that delivers growth across employee well-being, productivity, and effectiveness as well as adaptability, resilience, and growth.

A distanza, non a distanza: Progettare una cultura aziendale che vi aiuterà a prosperare in un ambiente di lavoro ibrido

• Autore: Gustavo Razzetti
• Dove leggere: Amazon

Gli ambienti di lavoro ibridi sono destinati a rimanere, in quanto le organizzazioni di tutto il mondo bilanciano la flessibilità del lavoro a distanza e mantengono un elemento in ufficio per le interazioni faccia a faccia.

Vi chiedete come fare? Ecco una tabella di marcia di Gustavo Razzette, mente della società di consulenza culturale Fearless Culture, che ha lavorato con marchi globali come Merck, Mars e l'American Medical Association.

Remote Not Distant esplora i passi che i leader devono compiere per costruire la sicurezza psicologica, creare una cultura del feedback e promuovere il coinvolgimento in un luogo di lavoro ibrido.

Employee Experience by Design: How to Create an Effective EX for Competitive Advantage

• Autori: Emma Bridger, Belinda Gannaway
• Dove leggere: Amazon

Thought leaders throughout employee experience are picking up Employee Experience by Design from Emma Bridger and Belinda Gannaway. It’s a near-universal pick as one of the best employee experience books available today.

In their book, Bridger — an award-winning employee engagement specialist and Managing Director at People Lab — and Gannaway — an award-winning employee experience design practitioner and Director of Strategy (Culture Change) at Fathom XP — provide insider tips for making the case for EX. It also covers how to effectively measure employee experience outcomes and insights on the future of employee experience.

Amo questo posto: Come i grandi leader creano organizzazioni che i loro collaboratori non vogliono mai abbandonare

• Autore: Clint Pulver
• Dove leggere: Amazon

I dipendenti dovrebbero amare il luogo in cui lavorano, giusto?

Clint Kulver, vincitore di un Emmy Award, è stato per diversi anni "The Undercover Millennial", collaborando con marchi come AT&T, HP e Keller Williams per migliorare le loro culture e ridurre il turnover. Ha condotto migliaia di interviste in incognito con dipendenti di diversi settori e sta scoprendo i fattori chiave che determinano la fidelizzazione dei dipendenti in I Love It Here.

Secondo il titolo del libro, "la vostra azienda può essere un luogo in cui le persone non solo sopravvivono, ma prosperano. I Love It Here vi mostra come".

The Inclusive Organization: Real Solutions, Impactful Change, and Meaningful Diversity

• Autore: Netta Jenkins
• Dove leggere: Amazon

Establishing a foundation of diversity, equity, inclusion, and belonging (DEIB) is key to an EX program, and that’s why Netta Jenkins’s The Inclusive Organization is a must-read that needs to be on your reading list.

Jenkins, che dirige la piattaforma Aerodei, ha ricevuto forti apprezzamenti per il suo libro da Marc Lore, che ha co-fondato Jet.com e ha guidato la divisione ecommerce di Walmart per diversi anni, oltre che da dirigenti di Care.com e Sista Circle: Black Women in Tech.

The Inclusive Organization provides DEIB framework executives and professionals can use to strengthen their initiatives and create the kinds of meaningful changes workers are demanding (and deserve).

Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization

• Autore: Donna Cutting
• Dove leggere: Amazon

Part of what makes customer experience (CX) successful is top-notch employee experience, and this book on our list of the best EX books to read packs plenty of powerful suggestions to achieve success on the EX side.

Employees First! di Donna Cutting, CEO di Red Carpet Learning Systems, si avvale dell'esperienza dell'autrice con clienti quali Thermo Fisher Scientific e PwC per rivelare i passi che le organizzazioni devono compiere per responsabilizzare veramente i dipendenti e creare una cultura in cui tutti siano benvenuti.

Nel libro, Cutting "condivide molte idee collaudate e vere per stendere il tappeto rosso ai nuovi assunti e mantenerlo a lungo termine".

I peccati capitali della fidelizzazione dei dipendenti: Nuova edizione per risolvere il problema delle grandi dimissioni, del licenziamento silenzioso, del burnout e altro ancora.

• Autori: Mark Murphy, Andrea Burgio-Murphy
• Dove leggere: Amazon

Mark Murphy appears twice on this list of the best employee experience books to read, and this time he’s with licensed clinical psychologist Andrea Burgio-Murphy for The Deadly Sins of Employee Retention.

Nel libro, Murphy e Burgio-Murphy utilizzano i risultati ottenuti studiando oltre 1 milione di leader per identificare i sette errori - tra cui la mancanza di ascolto profondo e l'applicazione di un approccio unico - che possono rovinare gli sforzi di retention dei dipendenti di un'azienda. The Deadly Sins of Employee Retention tratta anche delle soluzioni per trattenere e ispirare i migliori talenti.

Why You Should Read the Best Employee Experience Books

We’ve curated a list of the best employee experience books to create a positive and engaging workplace culture. Each book offers valuable insights, strategies, and real-life examples to enhance employee engagement, boost productivity, and attract (and retain) top talent.

Whether you’re a leader, HR professional, or aspiring to improve employee experience in another type of role, this list is a go-to resource for transforming your workplace into a thriving environment where all employees succeed.

In 2023, read the best employee experience books for the following reasons:

1. Insight into best practices: Employee experience is a crucial aspect of any organization’s success. The best employee experience books provide valuable insights into the strategies, techniques, and best practices that can enhance the overall employee experience. They often feature case studies, real-life examples, and expert advice, allowing readers to learn from successful organizations and apply those principles in their own workplace.

2. Increased engagement and productivity: A positive employee experience fosters higher levels of engagement and productivity among employees. By reading the best employee experience books, you can gain knowledge on how to create an environment where employees feel valued, empowered, and motivated. Implementing the concepts and ideas from these books can lead to increased employee satisfaction, which in turn positively impacts overall productivity and organizational success.

3. Retention and talent attraction: A strong employee experience is crucial for attracting and retaining top talent. When employees have a positive experience in the workplace, they are more likely to stay with the organization, reducing turnover rates. The best employee experience books provide guidance on creating a supportive culture, effective leadership, and opportunities for growth and development, all of which contribute to attracting and retaining top performers.

4. Enhanced employee well-being: Employee experience encompasses not only the work environment but also the overall well-being of employees. The best employee experience books often address topics such as work-life balance, mental health, and creating a healthy and inclusive workplace culture. By reading these books, you can gain insights and ideas on how to prioritize employee well-being and create a work environment that promotes overall health and happiness.

5. Continuous learning and improvement: The field of employee experience is constantly evolving, and reading the best employee experience books allows you to stay updated with the latest trends, research, and ideas. These books provide opportunities for continuous learning and personal development, enabling you to enhance your skills as a leader or HR professional. By staying informed and adapting to new approaches, you can continuously improve the employee experience in your organization.

Reading the best employee experience books is essential for gaining insights, implementing best practices, enhancing engagement and productivity, attracting and retaining talent, prioritizing employee well-being, and staying updated with the latest trends. By investing time in reading these must-read employee experience books, you’ll make a positive impact on your organization’s employee experience and overall success.

Schedule a demo with a Medallia expert — we’ll share where your employee experience is today and what our award-winning platform does to accelerate its impact on the workforce and business as a whole.