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    The Guide to Customer Centricity

    Customers have more power than ever and the company or brand experience is becoming a key source of sustainable competitive differentiation. Find out why listening to your customers can generate insights that ultimately impact your bottom line and set your company up for long-term success.

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    Social Media Reviews - The Start of the Conversation

    Find out how companies use social media reviews to strengthen relationships with customers and deliver better experiences.

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    Anticipate Customer Needs with a CX Program

    Learn more about the Medallia Institute Customer Experience Certification - an end-to-end framework for developing your CX program.

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    Urban Outfitters Wins at CX

    Hear how Urban Outfitters focuses on CX and how they stay successful with their highly coveted millennial customers.

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    Learn how to effectively personalize your customers’ experiences by leveraging customer feedback.

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    Find out how companies stimulate referral rates, increase future engagement and strengthen customer relationships over time.

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    The Millennial Customer Journey

    Millennials' influence and buying power continues to grow. Learn what factors influence their purchase decisions.

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    Eurostar and Medallia for Digital

    Read how Eurostar gathered insights that allowed them to gain internal efficiencies and improve the overall online experience.

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    Getting the Claims Process Right: How Insurers...

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    Winning Financial Services with Medallia for Digital

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    Winning Telecommunications with Medallia for Digital

    The telecom industry is a fiercely competitive market — according to Forrester research, 89% of consumers...

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    Winning Retail with Medallia for Digital

    Customer experience is today’s most important battleground, particularly in the retail industry. According to Gartner, 64%...
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