REPORT

Medallia Named a Leader in Voice of Customer

Read the 2021 Gartner Magic Quadrant for Voice of the Customer to see our full results

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2021 Gartner Magic Quadrant for Voice of the Customer

Gartner has named Medallia a Leader in its Magic Quadrant for the Voice of the Customer. Of the 14 vendors evaluated, Medallia received the highest placement for completeness of vision, and Gartner recognized our proven ability to measure and deliver positive ROI.

The report recognized Medallia for:

  • Completeness of Vision
  • Ability to “Set the pace” over the competition for functional innovation
  • Most average departments per program of any other vendor
  • Very strong relationships with leading ISVs such as Salesforce, Adobe, and ServiceNow

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Medallia.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

Gartner Magic Quadrant for Voice of the Customer, November 29, 2021