Intervenants
ORATEURS DE LA SESSION
Mark Bishof
Président et directeur général
Medallia
Sid Banerjee
Directeur de la stratégie
Medallia
Fabrice Martin
Chef de produit
Medallia
Alex Shim
Director of Customer Experience & Insights
PG&E
Alison Szarko
Customer Experience Architect
Mayo Clinic Laboratories
Alyse Fuller
Customer Experience Program Manager
United Rentals
Andrew Custage
Chef de la recherche sur les perspectives d'avenir
Medallia
Andrew Gillingwater
Directeur, Stratégie de l'expérience client et gouvernance
CIBC
Aviv Glick
Directeur, Business Value Consulting
Medallia
Colby Hutchinson
Vice President of Customer Experience
Sekisui House U.S., Inc.
Cole Halligan
Senior Manager of Guest Experience Insights and Strategy
Hyatt Hotels Corporation
Connie Leary
Vice President, Experience Advisory
Medallia
Courtney Shealy
SVP, Global Presales
Medallia
Danielle Withers
Manager, Client Experience
Mayo Clinic Laboratories
Dr. Zuky Robles
Senior Manager of Talent and Organizational Effectiveness
Hyatt Hotels Corporation
Evan Johnson
Vice President, Contact Center & Telephony
U-Haul International
Henrik Christianson
Senior Director, Customer and Market Intelligence
Albertsons
Jamie Thorpe
CXO et responsable de la ligne de service nationale
Ipsos CX
Kristin Boyd
Directeur de l'expérience client
Santander Bank N.A.
Lance Stals
Senior Solutions Consultant
Medallia
Laura Kortenbruck
Senior Customer Insights & VoC Strategy Manager
Maersk
Melissa Arronte
Vice-président, conseiller exécutif de l'industrie
Medallia
Michael Flatt
Senior Manager, Customer and Market Intelligence
Albertsons
Michael Mallett
VP, Digital Center of Excellence
Medallia
Natalie Whise
Associate Director of Customer Experience
Verizon Business
Paloma Paraja
Customer Experience Manager
Santalucia Seguros
RanDee Platt
Senior Director of Customer Experience and Communications
Santander Bank N.A.
Sandra Storey
Conseiller principal CX
Medallia
Shelby Patru
Senior Solutions Consultant
Medallia
Spencer Thomas
Senior Manager, Digital Center of Excellence
Medallia
Terry Byrnes
Executive Director, Guest Experience and Learning & Development
The Venetian Resort Las Vegas