Times of rapid change require rapid action
It’s more important than ever to deliver amazing experiences to your customers and employees. And now with Medallia Experts on Demand you have direct access to our unparalleled set of experts to guide you to strategies that can help your organization emerge stronger than ever.
Expert perspective on mission-critical issues
Discover proven approaches to success or get guidance on fast-acting change with a 30-minute private expert session
- Digital disruption: Companies from all industries are accelerating how they engage with customers and employees in a new digital world, recognizing the time for change is now.
- Innovation testing: Consumers and businesses are experiencing mass disruption and winners are making rapid adjustments while keeping experience at the center of innovation.
- Employee experience: Leaders are uncovering the critical importance of exceeding expectations and delivering peace of mind to a workforce learning how to operate in a new normal.
- And much more: Meet with a Medallia expert to discuss any CX or EX topic that is top of mind for your business.
Medallia product developers, industry advisors, and former experience program leaders are ready to share proven practices and innovative approaches to driving experience transformations big and small.
Heads Medallia’s retail practice, helping redefine the role of experience across a variety of retailers seeking to elevate the connection between the customer, the employee, and the brand.
Melissa Arronte, Ph.D.
Heads Medallia’s employee experience practice, in which she leverages expertise in research and HR analytics to focus customers on transforming the engagement survey into a key instrument for strategic decision making.
Developed game-changing experience programs at the U.S. Department of Veterans Affairs, inspiring a federal program for other public agencies to follow suit.
STRATEGIC ANALYTICS & DATA INSIGHTS
Leads the Medallia Strategy Analytics team globally, helping Medallia’s clients drive growth by combining analytical firepower with a deep understanding of their business goals.
MEDALLIA FOR SOCIAL
Leads the Social, Web Reporting, LivingLens and Insights Suite product teams for Medallia. He has led various high-tech product lines and technical teams over his 18 year career.
An accomplished change agent with over 15 years leading customer experience and culture change efforts at large-scale organizations.