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  • December 11, 2018
  • Philadelphia, PA

Take customer success to the next level through CX with Medallia, CCMC, and Disney Institute.

Delighted customers drive growth. They transact more often, spend more, and promote you. To estimate how you’ll fare tomorrow, you need to know how your customers feel about you today.

Please join Medallia, Customer Care Measurement & Consulting (CCMC), and Disney Institute on December 11 in Philadelphia to explore the innate power of an integrated Voice of the Customer (VoC) process and providing a positive experience across the entire customer journey.

Following the event, you’ll have the opportunity to network with other leaders from companies in Philadelphia, as well as the Medallia, CCMC, and Disney Institute teams

Location & Agenda:

Sofitel Hotel
120 S 17th Street
Philadelphia, PA

Register today!

Places are limited. Save yours today.

Agenda, December 11


Registration & networking


Welcome & Introduction


Strategic Customer Service with CCMC: How a unified VoC process fuels a CX business case and enables a proactive, can-do empowered CX culture


Disney’s Approach to CX: Disney Institute


Taking action based on insights: Medallia


Networking & happy hour


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