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  • October 24, 2018
  • Disney World
  • Orlando, FL

Take customer success to the next level through CX with Medallia and Disney Institute at Walt Disney World Resort, Orlando.

Delighted customers drive growth. They transact more often, spend more, and promote you. For today’s consumer, excellent customer experience is not just about what happens in-store or even at the point-of-sale. Instead, companies need to deliver great experiences across every step, stage, and channel of the customer lifecycle and there is no room for complacency.

Medallia and Disney Institute invite you to join us on Wednesday, October 24 at Walt Disney World Resort for an interactive, executive session about providing a positive experience across the entire customer journey.

You’ll learn how to stay competitive in a world where consumers have a growing number of channels to choose from – we’ll discuss how you can understand the why, how, when, and what behind your omnichannel customers’ behavior. We’ll also showcase the tools and best practices you can apply to optimize your customers experience.

You’ll also have the chance to enjoy a guided Field Experience into the “living laboratory” of the Walt Disney World Resort to deconstruct first-hand how Disney’s principals come to life every day in the parks and resorts.

Location & Agenda:

Walt Disney World Resort,
Orlando, FL 32830

Register today!

Places are limited. Save yours today.

Agenda, October 24

1:00 PM:

Registration & networking

1:30 PM:

Welcome & Introduction

1:45 PM:

Taking Action based on Insights with Medallia

2:15 PM:

Q&A with Guest Customer Speaker

2:45 PM:

Disney’s Approach to CX

3:15 PM:

Disney CX “Living Laboratory” Tour at Disney World

4:30 PM:

Closing Remarks

4:45 PM - 6:00 PM:

Cocktails, snacks, networking

Want more Medallia Event updates?

Have questions? Get in touch: [email protected]