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Medallia City Tour Stockholm

  • 8th November
  • Grand Hôtel
  • Stockholm

Join us and global Customer Experience leaders in Stockholm

At the Medallia City Tour Stockholm, you’ll connect and learn from customer experience thought leaders and leading brands in an inspiring day of stories and exchanges designed to inspire customer experience excellence and innovation: You’ll:

  • Hear local & global examples of business value achieved by customer experience excellence
  • Network with industry thought leaders, peers and Medallia experts
  • Get useful insight into from successful Customer Centric Transformations


Location & Agenda:

The Grand Hôtel Stockholm has history for Medallia, as it was the location where our co-founders first developed the idea for the product and company. It has been home to many iconic events in Stockholm since 1874 and is located in a beautiful setting by the water opposite the Royal Palace and Gamla Stan.

Grand Hôtel Stockholm
Södra Blasieholmshamnen 8,
103 27 Stockholm,

Register today!

Places are limited. Save yours today.

Agenda, Thursday 8th November

12.00 noon:

Welcome lunch & networking – join us for an informal lunch as we welcome you to the Medallia City Tour Stockholm


Welcome to Medallia City Tour Stockholm from Mikael Schwarzman, Director Nordics, Medallia


Fred Reichheld, creator of the Net Promoter® system (NPS) and one of the world’s leading experts on customer and employee loyalty, perspectives on the evolution of NPS


Coffee & networking break


CX Inspiration Session – hear from MindFolio Partner & former VP of Brand Development & Marketing Management at Lego Group, Conny Kalcher, on the practical application of NPS and the impact of CX across a global consumer brand.


CX Trends Session – hear from General Manager of the Medallia Institute, John Abraham, on the latest trends shaping the future of CX. Including examples of leading brands using Medallia.


Coffee & networking break


CX Trends Session – hear the latest in CX market vision in the Nordics


Product Vision – find out how Medallia helps companies succeed and win through CX


Closing Fireside Chat: Borge Hald, Co-Founder, Executive Chairman & Chief Strategy Officer, Medallia & Medallia Partner


Networking reception – reconnect and reflect on your learnings of the day during our evening reception, with food and drinks.

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Have questions? Get in touch: [email protected]