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Medallia City Tour London

  • 19th September
  • Ham Yard Hotel
  • London

Join us and your CX peers in London

At the Medallia City Tour London, you’ll connect and learn from the world’s leading brands in an inspiring day of stories and exchanges designed to redefine your CX journey. You’ll:

  • Hear high-impact examples of CX excellence in your region and globally
  • Meet Medallia product experts and hear about the latest CX innovations
  • Connect with leading CX experts in your field and our regional and global Executive leaders

 

Location & Agenda:

Ham Yard Hotel is a beautiful venue designed by Kit Kemp, and will be the perfect setting for our day of inspiration and networking.

Ham Yard Hotel
1 Ham Yard
Soho
London W1D 7DT

 

Registration is closed

If you'd like to be added to the wait-list for the event, please email us on: [email protected]

Agenda, Wednesday 19th September

8.15am:

Breakfast & networking – join us for breakfast in this beautiful hotel. Fuel up for the rest of the day

9.00am:

Welcome to Medallia City Tour London from country host

9.15am:

Medallia Product Keynote – a view on the latest product innovations rolling out across Europe

10.00am:

Forrester Analyst Keynote – Improving CX Through Actionable Customer Insights Drives Growth

10.30am:

Coffee & networking break

11.00am:

innogy Inspiration Session – hear how energy company innogy delivers their successful CX programme & the impact it’s having

11.30am:

Allied Irish Bank Inspiration Session – hear how financial services company Allied Irish Bank delivers their successful CX programme & the impact it’s having

12.00pm:

O2 Inspiration Session – hear how telecoms company O2 delivers their successful CX programme & the impact it’s having

12.30pm:

Networking Lunch for all, or feel free to attend the Lunch and Learn sessions led by our partners, Deloitte Digital and Accenture. Choose the most relevant one for you

1.00pm:

Join Deloitte Digital for lunch in the Archer Room, 1.00 – 1.45, to hear how you can leverage Medallia across your MarTech to optimise personalisation and improve marketing outcomes

1.00pm:

Join Accenture for lunch in the Sherwood Room, 1.00 – 1.45, to hear about the future of customer service

2.00pm:

Zurich Inspiration Session – hear how insurance company Zurich delivers their successful CX programme & the impact it’s having

2.30pm:

ABN Amro Inspiration Session – hear how finance company ABN Amro delivers their successful CX programme & the impact it’s having

3.00pm:

BT Inspiration Session – hear how telecoms company BT delivers their successful CX programme & the impact it’s having

3.30pm:

Coffee & networking break

4.00pm:

Sodexo Inspiration Session – hear how B2B company Sodexo delivers their successful CX programme & the impact it’s having

4.30pm:

Closing Fireside Chat: Borge Hald, Co Founder, Executive Chairman & Chief Strategy Officer, Medallia David Rowan, Founding Editor, Wired

5.00pm:

Networking reception – reconnect and reflect on your learnings of the day during our evening reception, with food, drinks and our Medallia bowling competition!

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Have questions? Get in touch: [email protected]