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Medallia Equipo directivo

CHAIRMAN AND CHIEF EXECUTIVE OFFICER

Mark Bishof

As a pioneer in experience management technology with over 40 years of leadership experience, Mark drives Medallia’s vision and execution as CEO. Most recently, he served as strategic advisor and chief business officer for Qualtrics following its Clarabridge acquisition. As CEO of Clarabridge, Mark pivoted the business into a conversational AI leader that sold to Qualtrics for $1.1 billion. Mark also served as CEO of Flexera Software and has been on the Board of the Nature Conservancy, Pace Harman, Bucknell University, and several Thoma Bravo portfolio companies. Early in his career he held leadership roles at IBM, Crossworlds Software, Deloitte Consulting, and Booz, Allen & Hamilton, and spent five years with the U.S. Navy.

CHIEF STRATEGY OFFICER

Sid Banerjee

Over a nearly 30-year career, Sid has amassed deep skills building companies and solutions based on customer experience, business intelligence, and AI-powered technologies. Sid was the Founder and served as CEO, Chairman, and Chief Strategy Officer at Clarabridge. He most recently served as Chief XM Strategy Officer at Qualtrics. He presently serves as Chairman at Prolific, a high-growth technology company that provides a platform for high-quality, human-derived AI and research models. He was a founding employee of MicroStrategy and founder/CEO of Claraview. He also held executive and management positions at Ernst & Young and Sprint. He holds a BS/MS in Electrical Engineering from MIT.

CHIEF FINANCIAL OFFICER

Bas Brukx

A seasoned financial executive, Bas most recently served as Chief Financial Officer at Therapy Brands, a healthcare software provider backed by KKR. Before that, he held CFO positions at Allego and Clarabridge. At Clarabridge, he played a pivotal role in the company's strategic growth, culminating in its acquisition by Qualtrics for $1.1 billion. Prior to Clarabridge, he was VP of Financial Planning and Analysis at Vocus, where he was instrumental in a highly successful IPO. His extensive experience spans nearly three decades across various finance roles, including finance management positions at Nexchange and WorldPort, and senior analyst roles at MCI/Verizon, showcasing his expertise in financial strategy, planning, and analysis.

CHIEF TRANSFORMATION OFFICER

Ram Ramachandran

Ram is a technology operating executive with 30+ years of experience in enterprise software. Most recently, he served as President of CareJourney, helping them rationalize their offerings and go-to-market strategy and introduce new innovative solutions while paving the way for profitability in a short span of time, leading to its acquisition. Prior to CareJourney, he served as CTO and SVP of Services at Clarabridge, helping scale their technology and services offerings to become best in class in conversational analytics before its acquisition by Qualtrics. Ram started his career as a founding engineer at MicroStrategy that pioneered the field of Business Intelligence and was a part of their growth from a three-person engineering team to 500+ spanning multiple locations and to $500M in revenue.

CHIEF OF STAFF AND HEAD OF CORPORATE DEVELOPMENT

Jamie Hunter

Jamie is a seasoned operations leader with over 15 years of experience in finance, operations, and corporate strategy. She most recently served as Chief Operating Officer at Emburse, where she led key operational initiatives to drive growth and efficiency. Prior to Emburse, Jamie held the role of Chief of Staff and Head of Corporate Development at Intelerad, where she played a pivotal role in the company’s recapitalization alongside TA Associates. Earlier in her career, Jamie was Senior Vice President of Operations at Mitratech, where she played an instrumental role in scaling the business through strategic acquisitions. Her expertise spans operations management, mergers and acquisitions, and financial strategy, positioning her as a strong driver of organizational growth and operational excellence.

GENERAL COUNSEL

Karl Knoll

Karl has spent his career representing technology companies both domestically and abroad for well over two decades. As General Counsel of Clarabridge, he served as the key lawyer/legal advisor on all major business transactions, including acquisitions, partnering arrangements, and joint ventures. His prior positions include being a Partner with Womble Bond Dickinson, an associate in the corporate group at Cooley LLP, and corporate team member at Kirkland & Ellis in London. Karl is an active member of the Virginia Bar, including serving on the Board and as the Chairman of the Business Law Section of the Bar for many years.

CHIEF REVENUE OFFICER

Ben Brewer

Ben dirige la estrategia global de ingresos en Medallia, centrada en la estrategia de ventas, la aceleración del crecimiento y la retención de clientes aprovechando sus años de experiencia en liderazgo de ventas. Más recientemente, Ben ocupó el cargo de Director de Ventas en Cornerstone OnDemand, impulsando iniciativas de crecimiento al capacitar a clientes de diversas regiones e industrias para aprovechar las soluciones basadas en la nube de Cornerstone. Antes de trabajar en Cornerstone, Ben ocupó puestos destacados como Presidente de Global Go-To-Market en Nintex, así como Director General y Vicepresidente Senior de Global Go-To-Market en SAP Concur.

CHIEF PRODUCT OFFICER

Simonetta Turek

Simonetta dirige las áreas de Producto y Diseño en Medallia, aportando más de 20 años de experiencia en liderazgo de producto, tecnología y habilitación de clientes. Ha tenido una carrera diversa, que abarca startups y grandes multinacionales como Nokia, AWS y Twilio, así como asignaciones internacionales en Asia y Europa. Antes de trabajar en Medallia, fue Directora General de la división de Productos de Experiencia del Cliente en Twilio. Simonetta es una mentora dedicada y una apasionada defensora del desarrollo profesional de las mujeres en la tecnología.

CHIEF PEOPLE OFFICER

Stefanie Wittner

Stefanie lidera la función de Personas y Cultura en Medallia, aportando más de 20 años de experiencia al cargo. Desde que se incorporó a Medallia en 2017, ha liderado funciones dentro del equipo de Personas y Cultura, antes de pasar a ocupar el puesto de Directora de Personas.

Antes de Medallia, Stefanie ha construido una carrera como Líder de Personas con amplia experiencia en entornos SaaS de alto crecimiento, hasta empresas Fortune 500 dentro de Silicon Valley. Stefanie tiene un MBA en Gestión de Recursos Humanos por la Universidad Estatal de California, Hayward.

CHIEF TECHNOLOGY OFFICER

Robert Baca

Robert lidera la estrategia y ejecución de la infraestructura técnica en Medallia. Robert cuenta con más de 20 años de experiencia en la gestión de operaciones técnicas, operaciones en la nube, ingeniería en la nube, Dev Ops y QA. Antes de Medallia, fue Director de Tecnología en ICE Mortgage Technology. A Robert le apasiona incorporar tecnología de última generación, como el procesamiento del lenguaje natural, para ayudar a los clientes a tener éxito en la era digital, al tiempo que se centra en la colaboración y la calidad.

CHIEF EXPERIENCE OFFICER

Jodi Searl

Jodi dirige la organización de la experiencia del cliente en Medallia. Antes de asumir este cargo, dirigió con éxito iniciativas para elevar las soluciones sectoriales de la empresa, el éxito de los clientes, la retención y el valor del cliente. Antes de trabajar en Medallia, fue Directora de Formación Global de Concesionarios, Experiencia del Cliente, para Harley-Davidson Motor Company. Jodi tiene un doctorado y un doctorado en Derecho, y pasó más de una década como abogada de cumplimiento normativo para el gobierno y como profesora.

VICEPRESIDENTE DE MARKETING GLOBAL

Tim Duranleau

Tim lidera el equipo global de marketing en Medallia. Desde que se unió al equipo en 2019, ha dirigido varias funciones dentro de marketing y operaciones y le apasiona reforzar el liderazgo de mercado de Medallia a través de la concienciación de marca y la generación de demanda. Antes de Medallia, ocupó varios puestos de marketing y liderazgo en CallidusCloud, lo que llevó a su adquisición por parte de SAP. Tim es licenciado en marketing por la Universidad Estatal de San José.