Samsung listens and acts across the entire customer journey

Total users

>3,500

Agent NPS increase

.44 points / login

NPS increase

20 points

"Medallia has had a huge impact. The more people log in every day, the higher their NPS performance... It's now become part of the DNA of the company."

Michael Lawder

SVP of Customer Care Samsung

Learn how Medallia can work for your business

Request a Demo

More Medallia Success Stories

Rent-A-Center

Rent-A-Center adopts an omnichannel, customer-centric growth strategy

IBM

IBM uses predictive analytics across 300+ products to catch detractors before they detract

Lego

LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages

Experience 101
CX Platform
Company
Resources
Copyright © 2021. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.