"Medallia has had a huge impact. The more people log in every day, the higher their NPS performance... It's now become part of the DNA of the company."
Michael Lawder SVP of Customer Care Samsung
Rent-A-Center adopts an omnichannel, customer-centric growth strategy
IBM uses predictive analytics across 300+ products to catch detractors before they detract
Lego attributes its turnaround to creating great experiences for enthusiasts of all ages