PEXA provides top notch member experiences through feedback
Property transactions
>3 million
Members
>8,000
NPS increase
20 points
"Our members now sit at the heart of everything we do at PEXA. From the decisions we make, the strategies we plan, we can ensure that our network and its development come first."
Anna Hardie
Head of Customer Engagement, PEXA
“PEXA is committed to delivering seamless property settlements for all of our network. We pride ourselves on being member-first – and utilising Medallia enables us to deliver on this. By providing our members with multiple feedback channels and literally putting this feedback in the hands of all our staff with the Medallia app, we’re able to identify pain-points at speed, and action them accordingly. Medallia is proving to be a pivotal tool for PEXA as we work to continuously enhance our member’s user experience.”
Lisa Dowie
Chief Customer Officer, PEXA
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