Request a Demo

Job Role
Inquiry Type

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Wiring the organization with customer feedback drives customer retention and revenue

Farmers-Insurance_696x400

NPS Improvement

60 points

Retention Increase

3%

Positive Revenue Impact

$500 million

“Medallia provided real feedback about our customers and the data is available for everybody to look at every day. The Net Promoter score data has allowed the customers to create the roadmap that works for them. We have seen a 60 percent improvement in our Net Promoter Score. As the NPS has gone up, the retention in our business has gone up.It has gone up 3 points in 3 years which is about 500 million dollars in annual revenue. I am most proud that our company has rallied behind customer experience as our core operating philosophy.”
— Jeff Dailey, CEO, Farmers Insurance Group

 

Learn how Medallia can work for your business

Request a Demo

More Medallia Success Stories

zurich.jpg

Zurich

Zurich closes the loop to drive 27% more spending among promoters

Read More

Generali_331x195.png

Generali

55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences

Read More

Paypal_331x195.png

Paypal

Paypal addresses customers' pain and boosts payment volume by $2 billion

Read More