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Winning the hearts of patients by acting on feedback

healthcare-customer

Positive comment rates

86%

Detract alerts resolved within 72 hours

98%

Surveys completed

11,000

Atrium Health, one of the nation’s leading healthcare organizations, partnered with the Ipsos CX program experts to launch a postdischarge feedback program for collecting, understanding, and acting on patient experience data.

Read this case study to learn how this near real-time feedback loop enabled Atrium’s detractor alerts to be resolved within 72 hours. Find out how they improved their closed-loop process flows and produced critical insights about their online reservation tool.

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