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Winning the hearts of patients by acting on feedback


Positive comment rates


Detract alerts resolved within 72 hours


Surveys completed


Atrium Health, one of the nation’s leading healthcare organizations, partnered with the Ipsos CX program experts to launch a postdischarge feedback program for collecting, understanding, and acting on patient experience data.

Read this case study to learn how this near real-time feedback loop enabled Atrium’s detractor alerts to be resolved within 72 hours. Find out how they improved their closed-loop process flows and produced critical insights about their online reservation tool.

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