Winning the hearts of patients by acting on feedback
Atrium Health, one of the nation’s leading healthcare organizations, partnered with the Ipsos CX program experts to launch a postdischarge feedback program for collecting, understanding, and acting on patient experience data.
Read this case study to learn how this near real-time feedback loop enabled Atrium’s detractor alerts to be resolved within 72 hours. Find out how they improved their closed-loop process flows and produced critical insights about their online reservation tool.
“The providers having access to their own surveys and having their own platform is great. My providers are more engaged and know exactly what they need to work on. I can also give real-time feedback to my providers and teammates.”