Medallia for Customer Experience

Listen to your customers — and deliver results

Growth Happens with Experience

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Increase Revenue

SEE how LUX Med increased annual growth of revenue per customer and increasing NPS by 30 points

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Significant Value

SEE how IDC surveyed various Medallia clients and reported they achieved an impressive 3-year ROI

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Medallia named a Leader

SEE how Gartner recognized Medallia as a Leader in its 2021 Magic Quadrant for the Voice of the Customer

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Why Customer Experience Leadership Matters

If there’s anything we know for sure, it’s that uncertainty is the new forever forecast and that the customer journey will never be the same.

Organizations across industries are struggling to predict what moves to make to ensure customer satisfaction, engagement, loyalty, and lifetime value — factors that are critical for long-term business sustainability and success. 

Customer experience teams are being called upon to rise to the challenge — to step in, save the day, and become the heroes every company needs. And, they’re meeting the moment. They’re meeting customers where they are, listening, understanding, and evolving. Most important of all, they’re taking the right actions, right when they are needed the most.

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Hear from other CX Professionals

How they built their programs

Others have been right where you are, faced the same challenges, and achieved success. Here, top thought leaders from across industries share their best practices. Follow their advice and learn how to:

  • Create a strong CX foundation
  • Develop buy-in and a winning customer culture
  • Start small and grow slowly at first
  • Select the right tools
  • Ensure accountability support
  • Bring it all together to elevate your customer experience management program
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How Medallia can support you

As a market leader in experience management, we empower brands to offer the best in experiences, using our platform to better capturing experience signals created on daily customer journeys and reveal personalized and predictive insights that you can drive action and achieve tremendous business results. Using Medallia, you can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and upsell opportunities.

Customer Experience webinars

Everything needs a foundation.  Customer Experience programs are no different.

As experience experts, we are happy to share the foundational principles so you do not have to struggle for years trying to figure them out on your own.  See webinars that we feel can be very helpful to you and your CX program.

  • CX Essentials Series
  • Return on CX Investment Series
  • Signals to Action

See it in action

We run regular Discovery Day webinars so you can see the Medallia technology in action. These are Zoom meetings where we demonstrate for 15 minutes various aspects of our technology and then open it up for a 15-minute Q&A period. The discussions become very engaging.

22 Bold CX & EX Predictions for 2022

Questions? Let’s Connect.

A great customer experience is our business. Let us help you take the next step in customer engagement. 

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Video

Volvo Cars unifies their consumer experience through the “One Voice” program

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