If there’s anything we know for sure, it’s that uncertainty is the new forever forecast and that the customer journey will never be the same.

Organizations across industries are struggling to predict what moves to make to ensure customer satisfaction, engagement, loyalty, and lifetime value — factors that are critical for long-term business sustainability and success. 

Customer experience teams are being called upon to rise to the challenge — to step in, save the day, and become the heroes every company needs. And, they’re meeting the moment. They’re meeting customers where they are, listening, understanding, and evolving. Most important of all, they’re taking the right actions, right when they are needed the most.

Customer Experience webinars

Everything needs a foundation.  Customer Experience programs are no different.

As experience experts, we are happy to share the foundational principles so you do not have to struggle for years trying to figure them out on your own.  See webinars that we feel can be very helpful to you and your CX program.

• CX Essentials Series
• Return on CX Investment Series
• Signals to Action

See it in action

We run regular Discovery Day webinars so you can see the Medallia technology in action. These are Zoom meetings where we demonstrate for 15 minutes various aspects of our technology and then open it up for a 15-minute Q&A period. The discussions become very engaging.