CX Changemakers

Breaking through silos. Proving value. Putting AI to work. These leaders turned ambition into progress and are sharing the lessons behind their biggest breakthroughs.

THEIR STORIES. YOUR PLAYBOOK.

Meet the people behind the progress.

Alex Lopez

Use AI to get from insight to action faster.

A woman with short, wavy blonde hair and glasses, wearing a black top and necklace, poses against a dark blue gradient background.

Alyse Fuller

Make sophisticated AI practical, trusted, and easy to adopt.

A man in a dark suit and patterned tie smiles at the camera, standing against a gradient blue and black background.

Ford Motor Company

Chad Rogers

Look beyond the metrics to uncover what needs fixing.

A man with short gray hair wearing a gray DHL jacket and white shirt smiles in front of a dark blue gradient background.

Christoph Sprenger

Make customer focus simple enough to practice and scale.

A woman with straight brown hair, wearing a gray blazer and white top, smiles at the camera with a blue gradient background behind her.

Zurich Insurance Group

Clairy Moraitou

Connect customer loyalty to business growth.

Bald man with glasses and a short beard, smiling and wearing a dark suit jacket over a light shirt, standing against a dark gradient background with blue and black tones.

Best Western Hotels & Resorts

David Panas

Simplify customer intelligence for busy teams.

A woman with shoulder-length brown hair smiles at the camera. She is wearing a light gray top, and the background features a gradient from dark blue to black.

Gabriela Vargas

Build the foundation for CX to scale globally.

Smiling older man with gray hair and a beard wearing a black blazer and dark shirt, posed against a dark, blue-gradient background.

University of Tennessee Medical Center

Kevin Gwin

Break through years of stagnant CX with measurable improvement.

Woman with long wavy brown hair smiles at the camera, wearing a black turtleneck and light-colored blazer, against a blue gradient background.

Independence Blue Cross

Krystina Faillace

Give customers a real say in what gets prioritized.

A smiling man with short hair and a beard wears a black blazer and light shirt, posing against a dark blue gradient background.

Simon Ball

Shift the focus from improving CX to solving business problems.

A person with shoulder-length blonde hair, glasses, and a pinstripe suit jacket over a white shirt smiles at the camera against a blue gradient background.

Wendy Lustig

Use patient understanding to improve the entire care journey.

Gradient background with a rounded edge, transitioning from deep black at the top to bright blue at the bottom, with a smooth curved blend in the middle.

Become the next CX Changemaker

Better experiences. Stronger businesses. Lasting change. Now it’s your turn.

Join us at Experience ’27 Join us at Experience ’27 Request a demo Request a demo