Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

Digital Experience

August 2, 2022

Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric
Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every…

July 19, 2022

Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Moment
Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience program…

June 14, 2022

Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital Experience Program
Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases…

April 12, 2022

Digital Experience

3 Online Customer Journeys to Guide Digital Experience Strategy
As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundational online…

November 11, 2021

Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digital Era
What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digital…

September 7, 2021

Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfold on Websites and Apps
Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights
If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…

February 12, 2021

Digital Experience

8 Insightful Personalization Stats That Matter in 2021
There are more than 1.74 billion websites worldwide striving for users’ attention ­– and superior customer experience has become the ultimate differentiator…

January 28, 2021

Digital Experience

7 Key Metrics for Evaluating Mobile App Experiences
At the enterprise level, the success of your mobile app – like increased engagements, sales, and loyalty – hinges on…

August 28, 2020

Digital Experience

Building Website Navigations: 6 Keys for an Intuitive User Experience
Your website navigation is the backbone of your website. The overall structure has a significant impact on sales, conversions, and…