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< Blog

Customer Experience

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 31, 2024

Customer Experience

How to Optimize Customer Journey Touchpoints (with Examples)
Your customers’ journeys from awareness to advocacy may be measured by how much they buy and how much they spend,…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined
Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

May 20, 2024

Customer Experience

This Summer’s Hottest Fashion Trend: Your Personal(ization) Style!
2024 is the year of personalization. It’s all the rage, captivating consumers and stealing their attention in every competitive market. As…

May 10, 2024

Customer Experience

Exploring the State of CX Personalization
Are brands ramping up their investment in AI and CX personalization? Medallia Market Research teamed up with CXPA to conduct…

April 18, 2024

Customer Experience

A Deep Dive into the Benefits of Customer Self-Service Systems
How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never…

April 12, 2024

Customer Experience

Decoding Customer Churn: Strategies to Retain Your Valuable Clients
Customer churn might seem straightforward enough — essentially, losing customers is bad for business. And no, a high customer acquisition rate…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…

March 22, 2024

Customer Experience

How AI Personalization Is Changing the Customer Experience
When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice.…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…