Stay connected to what matters most
The experience platform that helps you know what customers & employees need in the moment.
Stay connected to what matters most
The experience platform that helps you know what customers & employees need in the moment.
Leading brands are customer and employee centric
Customer centricity begins from the inside out. Regardless of what industry your organization is in, leaders need to recognize that they're in the business of experience. It starts with organizations establishing a culture that values every person and every experience — along with a commitment to taking action and putting the customer first.
Expectations have changed. Meet them in live time.
Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
- Capture Every Signal
Engage customers whenever, wherever they are for one trusted voice of your customer that’s up to date. - Analyze & Predict
Apply AI and machine learning to experience data to understand customer preference and intent. - Route & Empower
Keep personalized reports and alerts updated in real-time. Escalate to the right person to take action, every time. - Act in-the-moment
Influence experiences as they happen. Solve problems, engage with messaging, rescue a churn risk and fix experience gaps.
“It’s part of our culture as an organization-wide effort empowering our frontline employees with insights on the needs and preferences of our guests”
Scott Taber
VP Rooms, Four Seasons
Learn how Four Seasons used Medallia to Increase NPS
Act at the speed of employee expectations.
Your people are your most important asset. To win in the marketplace you must also win in the workplace. We’ll help you create a culture of empowerment and action, foster innovation and creativity, improve employee happiness and productivity, and elevate employee experience as a strategic pillar, central to your business success.
- Capture Every Signal
Make it easy for employees to have a say and humanize their feedback with video & messaging. - Analyze & Predict
Understand the larger employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss. - Route & Empower
The employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference. - Act in-the-moment
Drive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience.
More signals. One customer truth.
Engage customers whenever, wherever they are for insights on your brand, product, and services. Understand the complete customer experience.
- AI sees what you’d otherwise miss
Medallia’s AI and machine-learning engine analyzes structured and unstructured feedback to uncover what people care about and predict their behavior. - Mobilize employees in the moment. Not after.
Influence experiences as they happen. Get insights to the right people in your organization in real time.
Blog
Stay up to date on the latest trends in experience management
Customers have evolved and become more powerful than ever, with increased expectations and higher standards for service. Keeping up with the latest trends in experience management is critical to ensuring you’re meeting their expectations.
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