5 Experience Predictions for Retail in 2019
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical...
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The race is on for companies to define themselves by the customer in 2018. And an amazing 50% of organizations have already adapted their business model around the customer experience. Where does your company stand? if you’re asking yourself, “How are we going to adapt to customer needs?” then this is the webinar for you.
John Abraham, General Manager of Medallia Institute, will explain each of Medallia’s predictions for CX in 2018 and what it takes to be among the winning companies. Hear how companies are adapting their business model to leverage new technologies for CX delivery and feedback.
Some of the hot trends John will highlight include:
If you’re ready to turn your company into a customer-centric business and learn more about where CX is headed, register here and learn where you should focus your efforts in 2018. Can’t make the webinar? We’ll also be live tweeting with key insights, so be sure to follow us on Twitter at @Medallia.