5 Experience Predictions for Retail in 2019
In the retail industry, one that’s known for its ability to continually reinvent itself and find new ways to connect with consumers, the huge shift in consumer behavior from physical...
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Experience 2014, our annual CEM leadership conference, brought together some of the brightest and most powerful leaders in the customer experience world — from some of the world’s best brands. It seemed like a perfect opportunity to define “Experience” once and for all. What we found (and you can find in the video above) is that it means a lot of different things to a lot of different people. What does it mean to you?
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