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Product & Innovation
VIDEO: How to Create Experiences Customers Love
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Michelle de Haaff
The Age of the Customer has long since arrived — but while many leaders grasp the implicit value of customer experience as a business driver and competitive differentiator, they don’t know where to invest resources and focus improvements.
Medallia is all about solving this problem. We help organizations become more customer centric by wiring them with the customer. The right information gets into the hands of the right people so the right actions can be taken quickly and efficiently — from frontline to c-suite. The result: experiences customers love.