Sophie Chesters

VP Marketing, EMEA

The Medallia City Tour 2018 will bring together leading customer experience professionals from across EMEA to discuss best practices for CX vision and strategy and propel the industry forward. It is the most influential series of CX events in EMEA.  As a reminder this new, expanded event series replaces Experience Europe and brings all of the great content and networking to more locations. Here are the top reasons why it’s an event you shouldn’t miss!

1. Stellar speakers

Our lineup of speakers, includes BNP Paribas, BT, Generali, Allied Irish Bank, Zurich & o2. They’ll inspire and provide practical learnings for embedding CX across a business to drive meaningful impact. Join us to hear these stories and meet CX leaders from these brands and many more.
And that’s not all. You’ll also hear from Forrester’s lead CX Analysts who will share the latest perspectives on quantifying the impact of your CX investments. Plus, other industry thought leaders to be announced soon!

2. Sessions & compelling content to take your CX programmes to the next level

With sessions from iconic brands, at different stages of their CX journey, you and your team will be able to soak up CX learnings to propel your organisation forward. You can expect to learn and takeaway the following from our speaker sessions and your interactions throughout the events:
How to demonstrate CX impact: hear CX case studies that centre on how brands have approached the financial linkage between CX and their bottom line.
How to evolve culture & drive accountability: Hear success stories of building a customer-centric culture based on shared values, getting executive buy-in, and behaviours that inspire accountability for CX improvement efforts.
Inspiring CX innovation across your organisation: Learn how to navigate the changing customer experience landscape through innovation, by better understanding the practice of customer experience management, and the scope of business impact it can drive.
Evolving CX Programmes: Transform your own CX programmes by hearing examples from brands that have explored new ways of improving their best practices, such as capturing data from new feedback sources, integrating data systems, and using feedback to drive personalisation. Full agendas for each event will be published soon.

3. World Class Networking

Imagine your daily team meeting, looking at customer feedback, and planning how you’re going to drive exceptional experiences for your customers. Now, imagine that with many of the world’s brightest in CX, all eager to tackle the same challenges as you. There will be no shortage of opportunities to network!

4. Turn CX Talk into Action

The Medallia City Tour is not only the best opportunity to talk with, and learn from your peers—it’s a deeper insight into making CX work specifically for you and your organisation. As part of your registration, you’ll have a chance to meet with Medallia’s own product, partner, and industry experts in private 1:1 sessions that allow you to dig into the obstacles you’re facing, and establish a plan of action moving forward. Come away with the tools to take your brand’s CX practice to the next level in 2018.

5. Experience Our Newest Products, Right at Your Fingertips

Hear about the latest Medallia platform enhancements during our Product Keynote sessions, and then stop by our Product Bar, where you’ll have a chance to talk to experts and hear first-hand how we’re building tools to make your CX programmes even stronger.

With so much great content all in one place, you’ll be submersed in a CX event like no other, and will walk away with the training, tools, and inspiration to not only transform your CX programmes, but your entire business. Registration is now open for the London event on September 19th, the Paris event on September 26th, and the Munich event on October 18th.