4 Ways to Boost Survey Response Rates
Customer feedback is constantly streaming in, whether it’s from direct sources, review sites, or on social media. While this type of public forum feedback is valuable, it’s also incredibly important ...
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Welcome to Medallia, Leslie!
We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience leading and growing successful cloud software businesses at a global ...
The Top 5 Reasons Why You Can’t...
The Medallia City Tour 2018 will bring together leading customer experience professionals from across EMEA to discuss best practices for CX vision and strategy and propel the industry forward. It ...
Take Your CX Program to the Next...
Earlier this year at Experience’18, one of the important Medallia partner ecosystem expansions we announced to better support our customers CX journey in their industries and verticals, was the launch ...
Three Tips To Manage the Perils of...
Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global ...
Engagement Manager Nick Biddle on Inclusivity, Tough...
For Nick Biddle, the last few years at Medallia have been an evolution—for the company and for himself, both personally and professionally. Below he talks about what he’s learned since ...
How the ‘Amazon Effect’ is Infiltrating the...
Like it or loathe it, Amazon has had a significant impact on the business world. Its creation of an e-commerce service which is easy, accessible, affordable and fast, clearly works. ...
Medallia Opens New Office in Iconic Times...
Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more than 460,000 pedestrians that pass through on ...
Engaging Employees is Key to Success in...
The relationship between employee engagement and customer satisfaction has been well established, and it’s been shown that the link between the two is twice as strong when employee satisfaction is ...
Insurers, Are You Prepared to Excel at...
This year alone we have seen a volcano erupt in Hawaii, a bomb cyclone in New England, and mudslides and devastating fires in Southern California. It’s during times like these ...
Webinar: Win Customers Through Mobile CX |...
Today’s most important customer experience battleground is taking place in mobile devices. In the US, 69% of digital media time is spent on mobile — and of that time, 90% ...
Research Shows Customer Experience Top Reason Consumers...
Consumers today are sophisticated and do their research before making a purchase. They expect to have a seamless and positive experience and, if those expectations aren’t met, consumers know they ...
