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In Europe, the Middle East, and Africa (EMEA), customer experience management is still an emerging space—which presents unique challenges and opportunities for Medallia’s Sales team. For this story, Head of ...
Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they ...
Experience ‘18 is the most influential CX event of the year. Here are the top 5 reasons why it’s an event you shouldn’t miss: 1. Stellar Speakers Our lineup of keynote ...
This year Medallia is a Silver sponsor of the 2018 Adobe Digital Summit in Las Vegas from March 25-29. It’s the first time that Medallia is sponsoring the summit, ...
From ‘How to Make a Killer Balloon Arch’ to ‘Wine: 101,’ Medallia’s Week of Learning truly embraced a ‘Growth Mindset.’ It helps remind Medallians that continuous learning is crucial ...
Customers today search for information about products and services 24/7, whether it’s using social media, review sites, or a plethora of other online resources. At the same time, they ...
For the first time ever, Medallia sponsored the Watermark Conference, a women’s leadership conference that has been hosted annually in San Jose for the past 3 years. Other sponsors included ...
The race is on for companies to define themselves by the customer in 2018. And an amazing 50% of organizations have already adapted their business model around the customer ...
In case you missed it, Medallia was recently included as a representative vendor in Gartner’s Market Guide for Voice-of-the-Customer Solutions. The report defines a comprehensive VoC solution as such: First, ...
In today’s environment, surveys are everywhere. You receive them from airlines, restaurants, grocery stores, and in some cases even at your work from vendors. But, for some reason, it’s still a ...
Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been ...
Citizen Experience (CX) is quickly becoming the next big buzz and impact area for the public sector. The White House and the Office of American Innovation recently made CX one ...
