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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
email templates to respond to customer complaints
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do so by email. Here are 6 email templ

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Woman looks at piece of paper in a concerned manner, man looks over her shoulder in a concerned way
Aug 21, 2023
Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Tre

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
Mary Kearl

Mary Kearl

Contributing Writer
Smiling female boss shakes hands with new male teammate
Aug 17, 2023
Employee Experience

What Is Employee Engagement?

The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth
Erica Desai

Erica Desai

Senior Manager, Employee Experience
A team planning how to celebrate CX Day
Aug 10, 2023
Customer Experience

14 Tips & Ideas to Celebrate CX Day

Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A contact center agent looking at a list
Aug 08, 2023
Contact Center

Call Center vs Contact Center: Top Differences

What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.  
Medallia

Medallia
Women strategizing about AI in customer experience
Aug 02, 2023
Customer Experience

Using AI in Customer Experience: What You Need to Know About Enha

Here’s the role of AI in customer experience, the benefits of artificial intelligence in CX, and what the future of the tech
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Experienced female florist helps young employee
Jul 27, 2023
Employee Experience

Best Employee Experience Platforms

Discover the five best employee experience platforms and technologies for improving employee engagement, loyalty, and retention 
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Business professionals analyzing B2B customer feedback
Jul 27, 2023
Customer Experience

How to Improve B2B Customer Feedback with Quality Insights

Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer

Medallia

Medallia
Woman is looking a her laptop while smiling and holding her credit card
Jul 25, 2023
Customer Experience

Medallia Experience Orchestration: Personalizing Every Experience

Here’s what you need to know about Medallia Experience Orchestration and how it personalizes customer experience individuall
Ryan Carrigan

Ryan Carrigan

Director of Product Marketing MXO
Shopping cart in a retail industry store
Jul 21, 2023
Customer Experience

Customer Experience as a Competitive Advantage in the Retail Indu

Discover the power of customer experience for gaining a competitive edge in the retail industry.
Medallia

Medallia
A man speaks on a cell phone while using his laptop
Jul 12, 2023
Customer Experience

Experience Orchestration: 4 Key Elements to Personalize the Custo

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi
Medallia

Bo Lykkegaard

Associate VP for Software Research Europe at IDC
Woman sips coffee while working on her laptop in a coffee shop
Jul 07, 2023
Customer Experience

Why You Need Experience Orchestration to Personalize the Customer

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition,
Mary Kearl

Mary Kearl

Contributing Writer
A team reviews survey results on paper, computer, and mobile
Jun 29, 2023
Customer Experience

10 Best Ways to Boost Survey Response Rates

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from

Justin Herrick

Justin Herrick

Senior Manager, Content Marketing