Medallia: Ken Rahn
Jan 09, 2019
Medallia Culture

Sales Director Ken Rahn on Learning and Leadership—From the U.S.

What does the Medallia Sales team have in common with a Navy aircraft carrier’s nuclear power plant? Ken Rahn says there are more

Medallia

Medallia

Medallia: Social Media Engagement
Dec 12, 2018
Customer Experience

Top 4 Strategies to Maximize Your Social Media Engagement

Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diff

Geoffrey Ryskamp

Geoffrey Ryskamp

Medallia: Customer Relationship
Dec 10, 2018
Customer Experience

The Importance of Journey Analytics in Fostering Customer Relatio

The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger

Medallia

Medallia

Medallia: Customer Experience
Nov 26, 2018
Customer Experience

The Product Vision that made Medallia a Customer Experience Leade

How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some

Medallia

Medallia

Medallia: Celia Ma
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of he

Medallia

Medallia

Medallia Values
Oct 31, 2018
Medallia Culture

Medallia’s Values: Guiding Us As We Grow

At Medallia, our values are our true north. They guide our decisions, drive our behavior toward our customers and one another, and

Medallia

Medallia

Medallia named leader in Forrester Wave Report
Oct 30, 2018
Customer Experience

Forrester Wave Report

Leslie Stretch, Medallia CEO, and Borge Hald, Medallia Founder, Reflect on Being Named A Leader by Forrester in The Forrester Wave

Elena Hutchison

Elena Hutchison

Harry's logo and products on a bathroom counter
Oct 23, 2018
Contact Center

How the Harry’s Customer Service Team Puts Its Best Face Forward

After decades of punishing workflows and stress, contact center leaders can finally breathe easy. No more running a bare-bones, hi

Medallia

Medallia

Nathan Crissey
Sep 13, 2018
Medallia Culture

Technical Support Engineer Nathan Crissey on Problem-Solving, Fat

Medallians at the San Mateo office enjoy an unusual perk: the chance to catch a National Yo-Yo Master in action. When Nathan Criss

Medallia

Medallia

Medallia: Customer Feedback
Sep 11, 2018
Customer Experience

How to Get Your CEO Addicted to Customer Feedback

Unlike companies that are long-established, there’s a new breed of customer-centric companies that are actively listening to custo

Medallia

Medallia

Bobby Vicario
Aug 30, 2018
Medallia Culture

Senior AV Technician Bobby Vicario on Parenthood, Inclusion, and

Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practi

Medallia

Medallia

Leslie Stretch
Aug 20, 2018
Medallia Culture

Welcome to Medallia, Leslie!

We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience l

Medallia

Medallia