Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Pre-built surveys for quick insights
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Here’s why customer feedback is the key to improve product experience and maximize customer value in every product release.
Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w
The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsour
As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -J
Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It
I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and
Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos
Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing
Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha
It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from
Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations
More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize
Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer