State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w

Valerie Beaudett

Valerie Beaudett

How Video is Shaping the Future of Digital Transformation
May 26, 2020
Customer Experience

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsour

Alessia Lamonaca

Alessia Lamonaca

Memorial Day: A Day of Honor and Remembrance
May 24, 2020
Medallia Culture

Memorial Day: A Day of Honor and Remembrance

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -J

Lee Becker

Lee Becker

Medallia Product highlights from Experience ‘20 Virtual Summit
May 13, 2020
Customer Experience

A Decade of Innovation Delivered in Months

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It

Sarika Khanna

Sarika Khanna

A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and

Melissa Arronte, PhD

Melissa Arronte, PhD

3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos

Hillary Newport

Hillary Newport

How Video is Driving Impact Across Experience Programs
Apr 20, 2020
Customer Experience

How Video is Driving Impact Across Experience Programs

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing

Medallia LivingLens

Medallia LivingLens

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha

Medallia

Medallia

HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

Medallia

Medallia

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool
Apr 01, 2020
Customer Experience

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool

Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations

Heather Jin

Heather Jin

Blog Gov Crisis
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in C

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize

Lee Becker

Lee Becker

Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer

Diane O'Hara

Diane O'Hara