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Address Employee Burnout
Jun 16, 2021
Employee Experience

How Medallia Used Crowdsourcing to Address Employee Burnout and I

The best way to discover what people need is to ask them. That’s why Medallia uses crowdsourcing to find creative ways to address

Erica Desai

Erica Desai

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure
Jun 15, 2021
Contact Center

Medallia Experience 21: How to Improve Contact Center Performance

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an

Liam Burns

Liam Burns

Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Custom

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will

Alicia Frazier

Alicia Frazier

Takeaways About Employee Experience
Jun 08, 2021
Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s E

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization

Mary Kearl

Mary Kearl

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Jun 04, 2021
Medallia Culture

A Peek into Pride 2021 at Medallia

In honor of Pride month, Medallia’s Q-Field ERG hosts events to engage Allies and celebrate together. From a drag queen story time

Bridget Hall

Bridget Hall

B2B Customer Success Strategies
Jun 03, 2021
Customer Experience

Medallia Experience 21: 5 B2B Customer Success Strategies to Driv

During Medallia Experience 21, leaders discussed how companies can better measure success and shared these 5 B2B customer success

Vincent Manlapaz

Vincent Manlapaz

Digital experience lessons
Jun 01, 2021
Digital Experience

Medallia Experience 21: 5 Digital Experience Lessons that Can’t B

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted

Liam Burns

Liam Burns

Mental Health Awareness Month 2021
May 28, 2021
Medallia Culture

Mental Health Awareness Month 2021: Let’s Listen and Break the St

This Mental Health Awareness Month, we connected with two women from Medallia and Black Girls Smile to learn more about how organi

Alisha Thomas

Alisha Thomas

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May 26, 2021
Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing a

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of

Eric Stoessel

Eric Stoessel

Asian American and Pacific Islander Heritage Month
May 21, 2021
Medallia Culture

This is An Nguyễn, the Small but Mighty Voice that Started Medall

Learn how An started Medallia’s newest Employee Resource Group with a mission to promote an equitable employee experience for our

Alisha Thomas

Alisha Thomas

Unifying the Customer Experience
May 17, 2021
Customer Experience

Unifying the Customer Experience: Medallia Named a Leader in Forr

At Medallia, our goal is to help organizations create a unified customer experience program that drives growth across digital, cus

Medallia

Elena Hutchison

Use Employee Experience Insights
May 14, 2021
Employee Experience

3 Ways People Managers Can Use Employee Experience Insights

Continuous listening and contextual analysis can help organizations take meaningful actions that build positive employee experienc

Melissa Arronte

Melissa Arronte