Graphic that reads Happy CX day in addition to a collage of Medallians
Oct 03, 2023
Customer Experience

Celebrating CX Day and the Power of Customer Experience

This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.

Joe Tyrrell

Joe Tyrrell

A team planning how to celebrate CX Day
Aug 10, 2023
Customer Experience

14 Tips & Ideas to Celebrate CX Day

Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i

Justin Herrick

Justin Herrick

Women strategizing about AI in customer experience
Aug 02, 2023
Customer Experience

Using AI in Customer Experience: What You Need to Know About Enha

Here’s the role of AI in customer experience, the benefits of artificial intelligence in CX, and what the future of the tech

Justin Herrick

Justin Herrick

Business professionals analyzing B2B customer feedback
Jul 27, 2023
Customer Experience

How to Improve B2B Customer Feedback with Quality Insights

Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer

Medallia

Medallia

Woman is looking a her laptop while smiling and holding her credit card
Jul 25, 2023
Customer Experience

Medallia Experience Orchestration: Personalizing Every Experience

Here’s what you need to know about Medallia Experience Orchestration and how it personalizes customer experience individuall

Ryan Carrigan

Ryan Carrigan

Shopping cart in a retail industry store
Jul 21, 2023
Customer Experience

Customer Experience as a Competitive Advantage in the Retail Indu

Discover the power of customer experience for gaining a competitive edge in the retail industry.

Medallia

Medallia

A man speaks on a cell phone while using his laptop
Jul 12, 2023
Customer Experience

Experience Orchestration: 4 Key Elements to Personalize the Custo

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi

Medallia

Bo Lykkegaard

Woman sips coffee while working on her laptop in a coffee shop
Jul 07, 2023
Customer Experience

Why You Need Experience Orchestration to Personalize the Customer

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition,

Mary Kearl

Mary Kearl

A team reviews survey results on paper, computer, and mobile
Jun 29, 2023
Customer Experience

10 Best Ways to Boost Survey Response Rates

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from

Justin Herrick

Justin Herrick

10 Ways to Supercharge your Salesforce® Data with Medallia
May 30, 2023
Customer Experience

10 Benefits of Medallia’s Integration with Salesforce CRM Data

Customer relationship management is critical for a CX strategy to succeed — here are the benefits of integrating CRM data from Sal

Mary Kearl

Mary Kearl

A professional reading a book
May 17, 2023
Customer Experience

Best Customer Experience Books to Read in 2023

CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list.

Justin Herrick

Justin Herrick

Team reviews data in a CRM
May 15, 2023
Customer Experience

Customer Relationship Management (CRM) vs Customer Experience Man

Here’s the difference between customer relationship management (CRM) and customer experience management (CEM) — and how they

Medallia

Medallia