woman-working-with-computers-at-her-workplace-2023-09-26-16-30-10-utc
Oct 13, 2023
Customer Experience

What Even is Artificial Intelligence? Simplifying AI for Customer

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what

Hadley Spadaccini

Hadley Spadaccini

Family walks together, holding holiday shopping bag
Oct 05, 2023
Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This

Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone

Andrew Custage

Andrew Custage

Graphic that reads Happy CX day in addition to a collage of Medallians
Oct 03, 2023
Customer Experience

Celebrating CX Day and the Power of Customer Experience

This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.

Joe Tyrrell

Joe Tyrrell

Most Popular Customer Service Job Titles
Sep 16, 2023
Contact Center

The 11 Most Popular Customer Service Job Titles

With millions employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer serv

Medallia

Medallia

A contact center manager helping an agent improve
Sep 14, 2023
Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Pract

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe

Medallia

Medallia

A team works together around a table
Sep 13, 2023
Medallia Culture

Medallia’s ESG Commitment: Impacting Lives and Driving Chan

Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a

Joe Tyrrell

Joe Tyrrell

A happy contact center agent using a robust solution stack
Sep 06, 2023
Contact Center

9 Contact Center Solutions Every Company Needs

Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio

Medallia

Medallia

Side view of a young, confident exec while he looks at his phone
Sep 05, 2023
Employee Experience

What Is a CHRO? Chief Human Resources Officer Job Description

Learn what a CHRO is, how it differs from a CXO and get a sample job description that clearly defines the role. 

Erica Desai

Erica Desai

Woman looks at piece of paper in a concerned manner, man looks over her shoulder in a concerned way
Aug 21, 2023
Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Tre

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi

Mary Kearl

Mary Kearl

Smiling female boss shakes hands with new male teammate
Aug 17, 2023
Employee Experience

What Is Employee Engagement?

The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth

Erica Desai

Erica Desai

A team planning how to celebrate CX Day
Aug 10, 2023
Customer Experience

14 Tips & Ideas to Celebrate CX Day

Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i

Justin Herrick

Justin Herrick

A contact center agent looking at a list
Aug 08, 2023
Contact Center

Call Center vs Contact Center: Top Differences

What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.  

Medallia

Medallia