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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Digital experience score
Aug 24, 2021
Digital Experience

Measuring Customer Experience on Websites and Apps? Use a Digital

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experienc
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Overcome the labor shortage
Aug 19, 2021
Employee Experience

Expert Tips on How to Overcome the Labor Shortage in Retail, Rest

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to o
Medallia

Medallia
improve customer experience
Aug 12, 2021
Customer Experience

How to Improve Customer Experience and Employee Engagement: Advic

Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important wo
Medallia

Medallia
customer experience marketing
Aug 05, 2021
Customer Experience

Customer Experience and Marketing: 5 Best Practices You Need to K

When customer experience and marketing work together, organizations have the potential to truly deliver on their brand promises, d
Zoe Cooper

Zoe Cooper

Senior Director, Marketing Operations: Europe, NTT
social-july_blog-hero_digital-glossary
Aug 02, 2021
Digital Experience

Digital Experience Glossary: The Most Important Terms You Need to

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many

Liam Burns

Liam Burns

Senior Content Marketing Specialist
social-july_blog-hero_mentorship
Jul 30, 2021
Medallia Culture

Paying it Forward through Mentorship: Medallia’s Partnership with

As a company dedicated to giving everyone a voice, equity is key to everything we do. Learn about Medallia’s partnership with Futu
Heather Jin

Heather Jin

Global Head of Corporate Social Impact
Contact Center Glossary
Jul 26, 2021
Contact Center

Contact Center Glossary: The Most Important Terms You Need to Kno

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.
Medallia

Medallia
Public Sector Employee Experience
Jul 19, 2021
Employee Experience

Public Sector Employee Experience: Q&A with Nina Bianchi, Me

Former senior leader in the federal government shares insights on how agencies can increase employee engagement and improve the pu
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovatio

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma

Richard Schwartz

Richard Schwartz

Senior Solution Principal, Life Sciences
john-tuesday-8c6iJMh80BI-unsplash
Jul 12, 2021
Market Research

Why Outstanding Customer Experience Needs Outstanding Insight

The rules of customer experience (CX) have changed dramatically in the last year as a result of the global pandemic. The things th
Medallia

Medallia
improving digital experiences
Jul 07, 2021
Digital Experience

Improving Digital Experiences: Start with Feedback and Digital Ex

As more customers favor websites and apps, improving the digital experience has become business critical. With digital feedback an
Liam Burns

Liam Burns

Senior Content Marketing Specialist
Tips for Improving Your First Call Resolution Rate
Jul 01, 2021
Contact Center

26 Tips for Improving Your First Call Resolution Rate

First Call Resolution (FCR) is the most important metric your contact center can measure. It captures the efficiency of your team,
Medallia

Medallia