Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
How to Master the Art of Customer Engagement Mastering the art of customer engagement requires focusing on building strong, long-l
As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr
We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh
Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi
For the second year in a row Medallia will be attending AfroTech World Nov. 8-13. Why do we keep going back? The answer is simple:
Value every person and every experience. As 2021 continues to be one of the toughest years for humanity, this value statement at M
Work from home is here to stay, at least at Medallia. We interviewed Medallians about their preferred style of work and share why
As a company dedicated to giving everyone a voice, equity is key to everything we do. Learn about Medallia’s partnership with Futu
The best way to discover what people need is to ask them. That’s why Medallia uses crowdsourcing to find creative ways to address
In honor of Pride month, Medallia’s Q-Field ERG hosts events to engage Allies and celebrate together. From a drag queen story time
This Mental Health Awareness Month, we connected with two women from Medallia and Black Girls Smile to learn more about how organi
Learn how An started Medallia’s newest Employee Resource Group with a mission to promote an equitable employee experience for our
It has never been enough to simply focus on diversity and think the job is done. We have to be intentional in changing our behavio