A new employee sits at their desk with a notepad, pondering a question
Nov 29, 2023
Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper

Medallia

Medallia

Woman is smiling while walking through a field, carrying a tree to be planted
Nov 28, 2023
Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

Communicating With the Angry Customer
Nov 22, 2023
Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t always

Justin Herrick

Justin Herrick

Woman looks at phone while holding a takeout box
Nov 20, 2023
Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person

Michael Mallett

Michael Mallett

An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.
Nov 10, 2023
Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Pe

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,

Lauren Farah

Lauren Farah

Contact center agents having a discussion
Nov 10, 2023
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma

Mary Kearl

Mary Kearl

Paths to Grow Your Customer Service Career
Nov 03, 2023
Contact Center

7 Paths to Grow Your Customer Service Career

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business

Medallia

Medallia

Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai

Couple speaks to front desk worker at a hotel
Oct 26, 2023
Customer Experience

How Personalized Customer Experiences Drive Business Growth

For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei

Mary Kearl

Mary Kearl

Man sits at a desk with a coworker and looks contemplatively at a tablet
Oct 23, 2023
Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,

Erica Desai

Erica Desai

row of people sitting in a dimmed light space, clapping
Oct 19, 2023
Customer Experience

Top Customer Experience Conferences to Attend in 2024

Explore this list of the top 25 customer experience conferences to attend in 2024.

Mary Kearl

Mary Kearl

email templates to respond to customer complaints
Oct 18, 2023
Contact Center

10 Email Templates to Respond to Customer Complaints

Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do so by email. Here are 6 email templ

Medallia

Medallia