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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Man watches a presentation intently, in a brightly lit room
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
2024-blog-header
Jan 05, 2024
Customer Experience

2024 Customer Experience Management Systems Trends: What’s

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for cus
Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
A woman in business attire stands in the spotlight on a stage while giving a presentation
Dec 08, 2023
Customer Experience

Medallia Experience 2024: Everything You Need to Know

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most insp
Samantha Finken Rayner

Samantha Finken Rayner

Senior Content Manager
A new employee sits at their desk with a notepad, pondering a question
Nov 29, 2023
Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper
Medallia

Medallia
Woman is smiling while walking through a field, carrying a tree to be planted
Nov 28, 2023
Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

Global Head of Corporate Social Impact
Communicating With the Angry Customer
Nov 22, 2023
Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t always
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Woman looks at phone while holding a takeout box
Nov 20, 2023
Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person
Michael Mallett

Michael Mallett

Vice President of Product Management - Digital, AI
An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.
Nov 10, 2023
Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Pe

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,

Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
Contact center agents having a discussion
Nov 10, 2023
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma
Mary Kearl

Mary Kearl

Contributing Writer
Paths to Grow Your Customer Service Career
Nov 03, 2023
Contact Center

7 Paths to Grow Your Customer Service Career

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business
Medallia

Medallia
Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai

Senior Manager, Employee Experience
Couple speaks to front desk worker at a hotel
Oct 26, 2023
Customer Experience

How Personalized Customer Experiences Drive Business Growth

For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei
Mary Kearl

Mary Kearl

Contributing Writer
Man sits at a desk with a coworker and looks contemplatively at a tablet
Oct 23, 2023
Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Erica Desai

Erica Desai

Senior Manager, Employee Experience