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Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
Eric Stoessel

Eric Stoessel

VP, Communications & Content Strategy
Business Text Messaging Examples for Customer Communication
MOST POPULAR
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

If you want to reach and engage customers today, you’ll need to adapt to the changes in their communication preferences — here are

Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
Measuring Customer Experience in a Complex World
Oct 04, 2021
Customer Experience

Measuring Customer Experience in a Complex World

Of course we know that “customer experience” is important — but how do we measure it? And how do we know we’re doing a good job?
Medallia

Medallia
Why You Need a Call Center Quality Monitoring Scorecard
Sep 30, 2021
Contact Center

5 Reasons Why You Need a Call Center Quality Monitoring Scorecard

When designed effectively, call center quality monitoring scorecards can bring a ton of value to customer service organizations, p
Medallia

Medallia
Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has
Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

Director, Medallia Strategy Analytics Team
Flexible Approach to Work
Sep 23, 2021
Medallia Culture

The New Normal: Why Medallia is Sticking to Our Flexible Approach

Work from home is here to stay, at least at Medallia. We interviewed Medallians about their preferred style of work and share why

Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion, and Belonging Communi
employee experience data
Sep 21, 2021
Employee Experience

Leverage the Power of People Data and Employee Experience Data: A

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can levera
Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Modern Approach to Customer Journey Analysis
Sep 20, 2021
Customer Experience

The Modern Approach to Customer Journey Analysis

Thanks to Customer Journey Orchestration, our understanding and management of customer journeys has improved significantly in the

Medallia

Medallia
Journey visualization tools
Sep 20, 2021
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow
Liam Burns

Liam Burns

Senior Content Marketing Specialist
measuring employee experience
Sep 16, 2021
Employee Experience

Measuring Employee Experience: The Top 5 Types of Employee Experi

Every single day, employees run into obstacles that get in the way of them performing their best work. If left unaddressed by empl
Mary Kearl

Mary Kearl

Contributing Writer
Form analytics tools
Sep 14, 2021
Digital Experience

Quickly Find and Fix Conversion-Killing Experiences with Form Ana

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix

Liam Burns

Liam Burns

Senior Content Marketing Specialist
Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap
Liam Burns

Liam Burns

Senior Content Marketing Specialist
social-aug_blog-hero_dxs-Part-2
Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i
Liam Burns

Liam Burns

Senior Content Marketing Specialist
What is Customer Sentiment By Medallia Agent Connect
Aug 24, 2021
Contact Center

What is Customer Sentiment (and Why Do You Need to Measure It)?

64% of consumers say they would stop doing business with a brand after only two or three bad experiences, according to our Custome
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing