AfroTech to Medallia
Oct 28, 2021
Medallia Culture

From AfroTech to Medallia, a Conversation with Jasmine Ellis

For the second year in a row Medallia will be attending AfroTech World Nov. 8-13. Why do we keep going back? The answer is simple:

Chris Randolph

Chris Randolph

An employee sitting in front of his laptop and holding his glasses feeling stressed from work
Oct 26, 2021
Employee Experience

6 Ways to Beat the Great Resignation with Employee Experience

Struggling to hang onto your best people during this tight talent war? Use these employee experience strategies to stem the tide d

Melissa Arronte, PhD

Melissa Arronte, PhD

A contact center agent working in front of his computer
Oct 26, 2021
Contact Center

Contact Center Trends: The Current State & 6 Key Forces at P

It’s the dawn of a new era of the contact center. Here are the key contact center trends driving change across organizations. When

Rachel Lane

Rachel Lane

Call Center Staffing: How Many Agents Do You Need?
Oct 19, 2021
Contact Center

Call Center Staffing: How Many Agents Do You Need?

Fast-growing companies with ambitious customer service goals and limited resources may find call center staffing tricky — what’s t

Justin Herrick

Justin Herrick

NPS Survey Best Practices
Oct 19, 2021
Customer Experience

NPS® Survey Best Practices and Beyond from the CXO of Likewize

Using these eight NPS® survey best practices helped one B2B tech brand double their customer feedback response rates and in turn r

Shawn Swanson

Shawn Swanson

Medallia’s Global Week of Giving
Oct 14, 2021
Medallia Culture

Treasuring Every Experience through Medallia’s Global Week of Giv

Value every person and every experience. As 2021 continues to be one of the toughest years for humanity, this value statement at M

Heather Jin

Heather Jin

Manage Call Center Call Volume
Oct 12, 2021
Contact Center

How to Manage (and Reduce) Call Center Call Volume

Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key

Medallia

Medallia

Employee Experience in 2022
Oct 12, 2021
Employee Experience

Employee Experience in 2022 and Beyond: Q&A with David Ostbe

The world of work is changing faster than we’ve ever witnessed. Here’s what employee experience expert David Ostberg predicts will

Emily Helpern

Emily Helpern

Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be th

Leslie Stretch

Leslie Stretch

Measuring Customer Experience in a Complex World
Oct 04, 2021
Customer Experience

Measuring Customer Experience in a Complex World

Of course we know that “customer experience” is important — but how do we measure it? And how do we know we’re doing a good job?

Medallia

Medallia

Why You Need a Call Center Quality Monitoring Scorecard
Sep 30, 2021
Contact Center

5 Reasons Why You Need a Call Center Quality Monitoring Scorecard

When designed effectively, call center quality monitoring scorecards can bring a ton of value to customer service organizations, p

Medallia

Medallia

Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has

Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez