Co-workers around a conference table working out a problem on paper
Feb 08, 2022
Employee Experience

Building a Better Employee Experience Strategy

Just 20% of employees strongly believe that their performance is managed in a way that motivates them to do their best work. Since

Medallia

Medallia

Employees working in an office with a lot of plants
Feb 07, 2022
Employee Experience

Best Practices for Optimizing HR Employee Engagement Platforms

Your employees are the biggest asset in any organization. To excel, your team must be engaged in their work in order to perform at

Medallia

Medallia

wo Black women are sitting in a park; one is turned to her friend smiling as her friend shows her something on her iPad
Feb 04, 2022
Medallia Culture

More Than Just a Month: What is Black Culture?

Here at Medallia we often hear “bring your whole self to work,” and one way we foster the safe spaces to allow everyone to do that

Alisha Thomas

Alisha Thomas

Event Recap : Elevating the Human Experience
Jan 26, 2022
Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Exp

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee e

Melissa Arronte, PhD

Melissa Arronte, PhD

Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe

Liam Burns

Liam Burns

Medallia a leader in Gartner Magic Quadrant for Voice of Customer
Jan 18, 2022
Customer Experience

Leading the Way to a Connected Customer Experience

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companie

Elena Hutchison

Elena Hutchison

Business Text Messaging Examples for Customer Communication
Jan 12, 2022
Customer Experience

15 Business Text Messaging Examples for Customer Communication

If you want to reach and engage customers today, you’ll need to adapt to the changes in their communication preferences — here are

Justin Herrick

Justin Herrick

A few team members sit around a conference table smiling and clapping for a candidate
Jan 12, 2022
Employee Experience

The Great Rehire Is Underway: How to Elevate the Candidate Experi

In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog

David Ostberg, PhD

David Ostberg, PhD

Hybrid-contact-center-workforce-blog-image-768×432
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.

Rachel Lane

Rachel Lane

Customer Service Training And Coaching Tips
Jan 04, 2022
Contact Center

29 Customer Service Training and Coaching Tips

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to

Medallia

Medallia

Glasses on top of an open textbook, suggesting someone was analyzing text of some type.
Jan 03, 2022
Customer Experience

Beginner’s Guide to Text Analytics

When customers are ecstatic or disappointed by interactions and a brand’s customer experience (CX), it’s likely they&#

Medallia

Medallia

Medallia-ERGs-2021-blog-image
Dec 21, 2021
Medallia Culture

Medallia Employee Resource Groups: 2021 Year in Review

As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr

Alisha Thomas

Alisha Thomas