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Tracking & measurement to improve customer loyalty
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Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from leading brands
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Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,
Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry a
New research from the Medallia Institute reveals how to improve your customer experience using these customer experience strategy
If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.
The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,
In this Q&A discussion, the former Chief of People and Culture shares her insights into employee and customer experience in go
Here are two ways to let public sector employees know they’re appreciated, during Public Service Recognition Week and beyond
Annette Franz, CCXP explains the customer satisfaction metrics that earn loyalty and achieve business outcomes such as renewals, r
In this Q&A with Toni Land, Head of Clinical Healthcare Experience at Medallia, she reveals the top challenges facing healthca
As the world faces numerous geopolitical issues, there is no challenge more dire than climate change. We’ve all witnessed the deva
Here’s how to increase engagement to drive contact center agent performance and improve customer experience.
Net promoter score (NPS) is a powerful tool for gathering invaluable insights into how your brand and the experience it delivers a