A family walking happily through an airport with their luggage
Aug 29, 2022
Market Research

The Biggest Consumer Behavior Trends of 2022 (So Far)

The latest consumer behavior trends, according to new market research analyzing consumer foot traffic, transactions, and survey re

Andrew Custage

Andrew Custage

An automotive dealer helps a new customer buy a car
Aug 26, 2022
Market Research

What Automotive OEMs & Dealers Can Do to Improve Customer Ex

External forces are disrupting the customer experience in the automotive industry. Find out what OEMs and dealers can do to improv

Mary Kearl

Mary Kearl

An employee looking dejected at her desk
Aug 25, 2022
Employee Experience

How Employee Experience Suffers Without a Listening Strategy: 10

Experts reveal the challenges companies face when they don’t listen to employees, highlighting the importance of employee ex

Mary Kearl

Mary Kearl

A contact center agent looks overwhelmed by her workload
Aug 22, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Increasing Workloads (P

As the contact center faces the challenges of increasing workloads, these are the key strategies to maximize contact center agent

Rachel Lane

Rachel Lane

A view from above of six board members sitting at a conference table
Aug 17, 2022
Customer Experience

From the Front Lines to the Boardroom: How to Prioritize CX &

Executives rarely discuss customer experience and employee experience in the boardroom. Here’s how to change that and make CX and

Bill Staikos

Bill Staikos

contact-center-trifecta-of-pain-rising-attrition-rates
Aug 15, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: Rising Attrition Rates

Here’s what is contributing to higher contact center turnover rates, and what employers can do about attrition.

Rachel Lane

Rachel Lane

12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Aug 10, 2022
Contact Center

12 Customer Experience Statistics for Creating an Agile Service M

For a strong customer experience, contact centers need to adopt an agile approach to support. Lean on these customer experience st

Medallia

Medallia

A contact center hiring manager interviewing a candidate
Aug 08, 2022
Contact Center

The 2022 Contact Center Trifecta of Pain: The Struggle to Hire (P

In a tight labor market, it’s difficult for contact centers to attract candidates. Here are the factors at play and what talent ac

Rachel Lane

Rachel Lane

A customer experience leader looking stressed at his desk
Aug 03, 2022
Customer Experience

What CX Leaders Should Do to Prepare for a Financial Downturn

Economic uncertainty is unpredictable. Here’s what CX leaders should do as a financial downturn looms.

Bill Staikos

Bill Staikos

A couple uses a tablet to shop for something online from the comfort of their couch
Aug 02, 2022
Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as

Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online jou

Sheila Mulrooney

Sheila Mulrooney

Companies-With-Best-CX-EX-Social_0722_SOC_1280x720_ENG
Jul 26, 2022
Customer Experience

What Companies with the Best Customer Experience & Employee

Here’s what CX and EX leaders do in order to provide the best customer experience and the best employee experience.

Mary Kearl

Mary Kearl

A look into BIPOC mental health
Jul 25, 2022
Medallia Culture

Why Are Your Colleagues So Tired? A Look into BIPOC Mental Health

This interview with two mental health practitioners explores the reasons why BIPOC communities are burned out, and the path forwar

Alisha Thomas

Alisha Thomas