Customer Experience Management: The Proof is in...
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit...
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We’ve recently launched our Public Sector Practice, based in Washington, D.C., with a focus on empowering government agencies and employees to treat citizens more like customers. My team and I have decades of experience in both customer experience and the public sector, working in Financial Services, Retail, Hospitality, High Tech, Health, Intelligence, Defense, and B2B. Given the recent legislative proposal of the Federal Customer Experience Act of 2017, as well as the creation of the White House Office of American Innovation, we believe the time is now for a productive collaboration across the private and public sectors in the interest of the American citizens.
Since I joined Medallia in 2013, I’ve worked hard to translate the learnings and positive impact we have had in so many companies to the government space. By partnering with agencies such as the Department of Veterans Affairs, we’re proving that citizens have high expectations on how they can interact with service providers, and that they want their government to listen and take action as well.
On Independence Day, I’m especially humbled and thrilled to be leading this team. We believe that helping the government become even more focused on its citizens is not only the right thing to do, but will also yield demonstrable results.