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Bringing Customer Experience to Dreamforce ‘18

Medallia: Dreamforce

Medallia is bringing Customer Experience to the ultimate cloud conference as a Gold Sponsor of Dreamforce ‘18, the gathering of the Salesforce community. With more than 200,000 global attendees at Moscone Center in San Francisco, Dreamforce is where the premier cloud and SaaS companies gather and meet with the world’s leading brands and enterprises.

Together with Accenture, Medallia will be presenting the Accenture Customer Experience Solution for Salesforce, powered by Medallia which empowers companies who use Salesforce to combine the power of CRM with customer insights and real-time customer feedback through Medallia Experience Cloud. With a 360 degree view of customer feedback integrated with existing CRM systems, companies can move beyond transactional customer data to a deeper, more holistic view of the customer.

Medallia Experience Cloud is on track to becoming the most important integration and data source for traditional transactional systems such as CRM. By using Medallia Experience Cloud with Salesforce CRM, the insights and impact of a company’s data are more powerful and more relevant than any other cloud solution to date because its implementation and effective use can show organizations how to change outcomes for their customers.

Learn more at our sessions:

1. Tuesday at 12:15 PM in Moscone South Partner Theater

Turn experiences from ordinary to extraordinary with in-the-moment CX engagement

Customers are won and lost every day. Finding out about their experiences after the fact let’s you make up for bad ones, but it may be too late. Learn how Medallia enables interaction with your customers as experiences are happening to accelerate insights, influence outcomes and create extraordinary moments.


  • Brett Stineman, Product Marketing Director, Medallia


2. Wednesday at 11:00 AM at the Intercontinental, Union Square

Reimagining the customer experience with British Telecom

British Telecom shares their success to improve customer experiences, reduce churn and drive growth, all enabled through innovation within the Salesforce ecosystem. Find out how great processes, a customer focused culture and a data driven approach has delivered transformational outcomes and helped reimagine the sales and service experience.


  • Keith Lucas, Customer Experience Programme Lead, British Telecom
  • Hanna Pedersen, Head of Customer Experience, Corporate, British Telecom
  • Dan Aukland, Digital Transformation Leader, Accenture
  • Kim Palenik, Solution Principal Telecommunications, Medallia


3. Wednesday at 12:00 PM in Foothill E at the Marriott Marquis

Transform Your Relationships and Your Business with CX-Driven CRM

Combining the customer perspective with CRM provides a true 360-degree view of the relationship and how to improve it. During this session, Accenture and Medallia will share how integrating customer experience with Salesforce will help deliver differentiated experiences that lead to higher loyalty and competitive advantage.


  • Jennifer Beyer, Head of Ecosystem Enablement & Education, Medallia
  • Ami Palan, Managing Director, Communications, Media & Technology, Accenture


To celebrate Customer Experience at Dreamforce, Medallia will be giving away a spectacular 2019 Harley-Davidson® Low Rider® at the Medallia Lounge located in the Dreamforce Campground. Trailblazers will be encouraged to take a fun photo on the motorcycle and then tweet using #winthruCX #sweepstakes to be entered into the giveaway to win the motorcycle. Harley-Davidson®, a Medallia customer, leads the way in delivering exceptional customer experiences, and we want to give Trailblazers the chance to win a motorcycle from one of the world’s most loved brands. (Please Note: Trade promotion only. Must be an attendee of Dreamforce to enter.)